[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Silencing / Rejecting Queue Calls
Author Message
asafayan Offline
Junior Member
**

Posts: 1
Joined: Jun 2021
Reputation: 0
Post: #1
Silencing / Rejecting Queue Calls
When a Yealink phone is a member of a 3CX queue and it RECEIVING a queue call, there is a SILENCE and a REJECT softkey. Unfortunately, they are not doing what I need them to do - which is send the call to VM.

I find literally no Google hits with Yealink 'silence' and Yealink support is beyond terrible. I've opened tickets and not heard back from Yealink support for weeks.

In this particular queue - there is only one staff member and they need the ability to handle customers who walk up to their desk. So ideally - the SILENCE or REJECT button would work to send the inbound queue call to VM.

Has anyone every dealt with this issue?

TIA,

Amir
07-13-2021 01:59 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Silencing / Rejecting Queue Calls - asafayan - 07-13-2021 01:59 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  RTCP-XR MOS-CQ scores 0 on many calls CyVon 0 877 04-01-2021 04:18 AM
Last Post: CyVon
  Making calls without registration : T22P phatcow 3 6,974 02-09-2021 09:59 PM
Last Post: naveenhome64
  Calls to more than three participants? It's possible? Cimmerio 4 2,267 01-29-2021 10:13 PM
Last Post: Yisroel_MongoTEL
  Is there a way to stop incoming calls from being muted Janelle 0 1,209 11-16-2020 07:05 AM
Last Post: Janelle
  IP Phone sometimes does not receive calls from my own mobile phone. willywonka 4 4,759 05-27-2020 01:12 AM
Last Post: willywonka
  Outgoing calls fail - Forbidden TotalNet 4 5,743 05-07-2020 08:30 PM
Last Post: TotalNet
  Some calls missing from Paced Calls History ipandco 3 3,688 01-21-2020 03:30 PM
Last Post: ipandco
  Record all calls to USB dcfindlay 1 2,634 12-02-2019 08:39 AM
Last Post: Paz_Yealink
  Is there a way to make the "calls are forwarded on no answer TO VOICEMAIL" go away? justingoldberg 1 3,273 10-14-2019 06:56 AM
Last Post: Garry_Yealink
  SIP-T21P_E2 refusing calls issue Alvaro 1 2,721 09-10-2019 02:36 PM
Last Post: Alvaro

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication