Silencing / Rejecting Queue Calls - Printable Version +- Yealink Forums (http://forum.yealink.com/forum) +-- Forum: IP Phone Series (/forumdisplay.php?fid=4) +--- Forum: General topics (/forumdisplay.php?fid=15) +--- Thread: Silencing / Rejecting Queue Calls (/showthread.php?tid=45242) |
Silencing / Rejecting Queue Calls - asafayan - 07-13-2021 01:59 AM When a Yealink phone is a member of a 3CX queue and it RECEIVING a queue call, there is a SILENCE and a REJECT softkey. Unfortunately, they are not doing what I need them to do - which is send the call to VM. I find literally no Google hits with Yealink 'silence' and Yealink support is beyond terrible. I've opened tickets and not heard back from Yealink support for weeks. In this particular queue - there is only one staff member and they need the ability to handle customers who walk up to their desk. So ideally - the SILENCE or REJECT button would work to send the inbound queue call to VM. Has anyone every dealt with this issue? TIA, Amir RE: Silencing / Rejecting Queue Calls - complex1 - 07-13-2021 03:45 AM (07-13-2021 01:59 AM)asafayan Wrote: When a Yealink phone is a member of a 3CX queue and it RECEIVING a queue call, there is a SILENCE and a REJECT softkey. Unfortunately, they are not doing what I need them to do - which is send the call to VM. Hi Amir, No, this is not possible because the call follows the queue settings. You need to find some other solution for it. |