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T23G Unable to Obtain IP Address
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 992
Joined: Jan 2014
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Post: #6
RE: T23G Unable to Obtain IP Address
(05-20-2020 12:18 PM)xBrito Wrote:  Hi
This is a used phone but I believe to be fully working.
Pressing 'OK' gives the following information:
1. IPv4:
2. MAC: 00:15:65: etc (displayed MAC address)
3. Firmware: 44.80.0.25

DHCP VLAN is Enables
LED indicator is lit showing device is connected

Hope this helps

Hi,

What you can try is to setup the phone manually, using the Phone UI, the WAN IP-address, Subnet Mask, Gateway and Prim DNS into the phone and check if the phone is accessible from the local network.
If this does not work then I think you have bought a bad working phone.
If the phone is reachable then first thing to do is update the firmware to at least 44.84.0.90

Kind regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
05-20-2020 02:57 PM
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Messages In This Thread
T23G Unable to Obtain IP Address - xBrito - 05-20-2020, 07:55 AM
RE: T23G Unable to Obtain IP Address - complex1 - 05-20-2020 02:57 PM

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