T55A - Durability & General Usage Reviews

[mzocherGL]

(01-28-2020 02:58 PM)cssysadm Wrote:  Thanks for the response! Very helpful. Are you using Teams directly for the front desk staff for call transfers, etc.? We use a call attendant interface with SFB to make that easier now, but the options for that in Teams are limited.

We have a few different locations. At one, the front desk employee is using the T55A directly (which is limited, but works). At some others, the front desk team is using the Teams app on their PC with a headset (works a little better). And a few others are using a 3PIP phones (I *DON'T* recommend - you don't have warm transfer support, can't send to VM, etc).

I'm not very familiar with call attendant interfaces - we didn't use them in my past job (which had SFB on prem) or currently. There are a few vendors gearing them up for Teams once the very-anticipated Graph APIs are released this quarter. I might check them out!