T58A Teams - Call Queues Stopped working

[joenathan]

(09-10-2019 02:03 PM)James.Heathcote Wrote:  why is no one commenting on this from Yealink? We've just bought thousands of pounds worth of these phones and they are useless!

Issue seemed slightly better if we use the .41 firmware not the .45 firmware that the Teams Admin Center wants to install.

We still have issues that setting the timezone doesnt work through the teams config, calls can't be placed on hold and resumed when you consult if it comes from a call queue.

So unimpressed. Microsoft support has been useless.

After spending far too much time on this, here are my conclusions.

The issues we are having are largely due to Yealinks firmware, I bought a couple of Audiocodes Teams VOIP phones and what is immediately apparent is that a large part of the interface/app is built by the manufacturer. I haven't had the Audiocodes long enough to say much more than that about them.

I don't think there is much or anything Microsoft or we can do except wait for however long it takes for Yealink to figure out the programming and get rid of these bugs. At this pace though, I think we will be waiting for several more months at least.