New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit :

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Yealink T46S & T46G one way audio intermittent issue
Author Message
Byron13 Offline
Junior Member

Posts: 3
Joined: Jun 2017
Reputation: 0
Post: #1
Yealink T46S & T46G one way audio intermittent issue
Hi All,
we have a fleet of T46G & T46S, in our environment.

SFB on prem and EICC (Touchpoint) customer service portal.

When customer service take a call from and try to do a consult transfer to the Yealink (end user phone), the phone rings, when answered the end person on the Yealink can hear the operator, but the operator cannot hear any audio from the Yealink.

If they hang up and try a second time, 9/10 audio is established both ways and the call is completed fine.

We have tried multiple Yealink phones, with varying levels of firmware. Also tried the latest firmware. This is an intermittent issue, and most of the time it's the first call has one way audio.

I have verified if transferring to a Jabra over ear headset or HP4120 Lync/SFB phone the calls connect 10/10.

The Touchpoint EICC software just creates a conference call apparently, nothing else is special.

Is there known issues with conference calls with Yealink's. Also does the phone go to some kind of sleep mode, that's why the second call seems to connect once it been woken up if it's been idle for a while.

Any help/suggestions would be appreciated. Don't really want to have to change our fleet of Yealink phones out because of this issue.


01-23-2019 04:35 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
Yealink T46S & T46G one way audio intermittent issue - Byron13 - 01-23-2019 04:35 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  SFB on T46G Romeo 1 555 04-25-2019 08:49 PM
Last Post: jvoros
  T46S BToE Connector Application on Terminalserver W2016 Shaig0n 8 3,368 01-24-2019 01:19 AM
Last Post: Steven Floyd
  Problem after update firmware t46g Paulo Batista 1 1,177 09-21-2018 09:56 AM
Last Post: complex1
  T46S - Caller ID not showing number, only name Matthew74 9 3,790 05-11-2018 04:04 PM
Last Post: Samuel_Yealink
  T46G - BLF no work, Lamps wrong status ghostoll 4 2,140 02-08-2018 08:02 AM
Last Post: Lucia_Yealink
  T46S autoprovision settings reverting to defaults Inline Computer Support 2 1,928 02-02-2018 05:40 PM
Last Post: Inline Computer Support
  T46G - Line Key TY 3 1,941 01-26-2018 01:16 AM
Last Post: Evan_Yealink
  T46G DTMF janez 1 1,648 11-30-2017 07:02 AM
Last Post: Lucia_Yealink
  T46G Buyback anywhere? Claire 0 1,384 11-09-2017 06:42 PM
Last Post: Claire
  T46G Skype For Business not resolving skype contact names & no missed call report J.P.G 0 2,050 05-23-2017 11:43 AM
Last Post: J.P.G

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication