New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Transferring calls on Kixie using the T46S
Author Message
Ianlindgren Offline
Junior Member
**

Posts: 1
Joined: Nov 2018
Reputation: 0
Post: #1
Transferring calls on Kixie using the T46S
Hi,
We are trialing the VOIP provider Kixie on T46S phones and our only issue is transferring calls and I would be interested if someone could help because the call transfer if so poor that it might be the cause of us looking for another provider.

To transfer a call to the person next to you Kixie uses a three step process that is very error prone and I would love it if anyone has every overcome it.

Step 1 is to press a line key that has been pre-programmed with the DTMF code 1221. This puts the caller on hold.

Step 2 is to enter the extension of your colleague and tell them you are about to transfer a call. It takes about 10 seconds for the phone next to you to ring (your colleagues).

Step 3 is to press a line key that has been pre-programmed with the DTMF code 1222 and this takes another 10 seconds for the caller to speak to the person you just transferred the call to.

The 20 second waiting time is causing so many dropped calls; people being accidentally put on hold and if we can't solve it we will have to go elsewhere.

Has anyone got a suggestion of a better way to do this, maybe by automation of some sort or another workaround?
01-12-2019 07:30 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Transferring calls on Kixie using the T46S - Ianlindgren - 01-12-2019 07:30 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T46S voicemail key not working (off hook) Advance2000 3 378 08-15-2019 02:13 PM
Last Post: complex1
  T46S Holding OK button allows factory reset S J 4 8,097 08-01-2019 01:50 PM
Last Post: 4th Dimension
  T46S with Speaker with a cross over it icon ama 2 159 07-21-2019 09:44 PM
Last Post: ama
  T46S - call forward target (number) on display mikedonn 2 323 07-15-2019 02:43 PM
Last Post: mikedonn
  Changing the Hold function t46S Kala 1 226 06-24-2019 03:16 AM
Last Post: Simons_Yealink
  T46s and T48s missing submenus after update mrchance 1 263 06-20-2019 01:59 PM
Last Post: complex1
  Two account on Yealink T46S f.barbier 1 272 06-10-2019 02:07 PM
Last Post: jolouis
  Create conference with 2 existing calls chrischevy 1 222 05-24-2019 08:19 AM
Last Post: Evan_Yealink
  T46S Problems randym 1 579 05-20-2019 03:36 AM
Last Post: Mike_Yealink
  External Calls - Caller ID on attended transfer Tim_B 5 948 05-12-2019 01:11 PM
Last Post: complex1

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication