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Transferring calls on Kixie using the T46S - Printable Version

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Transferring calls on Kixie using the T46S - Ianlindgren - 01-12-2019 07:30 AM

Hi,
We are trialing the VOIP provider Kixie on T46S phones and our only issue is transferring calls and I would be interested if someone could help because the call transfer if so poor that it might be the cause of us looking for another provider.

To transfer a call to the person next to you Kixie uses a three step process that is very error prone and I would love it if anyone has every overcome it.

Step 1 is to press a line key that has been pre-programmed with the DTMF code 1221. This puts the caller on hold.

Step 2 is to enter the extension of your colleague and tell them you are about to transfer a call. It takes about 10 seconds for the phone next to you to ring (your colleagues).

Step 3 is to press a line key that has been pre-programmed with the DTMF code 1222 and this takes another 10 seconds for the caller to speak to the person you just transferred the call to.

The 20 second waiting time is causing so many dropped calls; people being accidentally put on hold and if we can't solve it we will have to go elsewhere.

Has anyone got a suggestion of a better way to do this, maybe by automation of some sort or another workaround?


RE: Transferring calls on Kixie using the T46S - Jacky_Yealink - 07-11-2019 01:04 PM

(01-12-2019 07:30 AM)Ianlindgren Wrote:  Hi,
We are trialing the VOIP provider Kixie on T46S phones and our only issue is transferring calls and I would be interested if someone could help because the call transfer if so poor that it might be the cause of us looking for another provider.

To transfer a call to the person next to you Kixie uses a three step process that is very error prone and I would love it if anyone has every overcome it.

Step 1 is to press a line key that has been pre-programmed with the DTMF code 1221. This puts the caller on hold.

Step 2 is to enter the extension of your colleague and tell them you are about to transfer a call. It takes about 10 seconds for the phone next to you to ring (your colleagues).

Step 3 is to press a line key that has been pre-programmed with the DTMF code 1222 and this takes another 10 seconds for the caller to speak to the person you just transferred the call to.

The 20 second waiting time is causing so many dropped calls; people being accidentally put on hold and if we can't solve it we will have to go elsewhere.

Has anyone got a suggestion of a better way to do this, maybe by automation of some sort or another workaround?

Hi, Ianlindgren

This is Jacky from Yealink Technical Support Team, nice to help you out.

I have a question, Why not use the transfer function that comes with Yealink? May I know any reason you use it in this way? please advise. If any misunderstanding, please let me know.

Best Regards,
Jacky