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T46S Holding OK button allows factory reset
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 711
Joined: Jan 2014
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Post: #2
RE: T46S Holding OK button allows factory reset
(08-25-2017 07:17 PM)S J Wrote:  Hello,

Just discovered that no matter what level of lock down choosen on the phone T41S/T42S/T46S users can reboot or factory reset phone.

The "X" button if held will allow user to reboot phone, not really an issue but was unknown, hold time is 5secs.

The "OK" button if held will allow user to factory reset the phone, not acceptable behaviour, hold time is 5secs.

What can we do to remove/block/prevent users from doing this. This type of functionality should not be hard coded in to a buttons functionality.

Cheers,
Scott

Hi,

Please autoprovision the phone with next parameter to prevent factory reset while long press "OK" button.
features.reset_by_long_press_enable = 0

Hope this will help.

Best regards,
Frank.

I'm Dutch, not English. Sorry for my imperfect grammar.
08-25-2017 08:13 PM
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RE: T46S Holding OK button allows factory reset - complex1 - 08-25-2017 08:13 PM

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