T46G transfer with Caller ID

[Kevin_Yealink]

(11-18-2016 10:22 AM)hackin8 Wrote:  We have several different systems and want to be able to transfer calls using the T46G, using multiple DSS keys to save having to type in the VOIP extension number to transfer.

We have several DSS keys set up as follows:
Type: "Speed dial"
Value: "123456" (The VOIP extension number)
Label: "Fred" (Extension Owners name)
Line: "Line 1"

Currently the T46G operator answers the call, places it on hold. Presses the DSS key, which dials the VOIP extension. Then they can talk to the recipient and transfer the call by hanging up. This works perfectly, except the CallerID is not transferred - the recipient sees the VOIP extension number of the T46G.

I have tried using "BLF", "Forward", "transfer" in place of "Speed Dial" but they don't appear to work.

Am I missing something - help appreciated.

Dear,

This is Kevin from Yealink support team, nice to know you.

For your question, the recipient also use T46G, right?

You can use the syntax 'account.x.refresh_remote_id.enable=' to do a auto provision.
NOTE: you should change the X to the corresponding line. Such as if the recipient use line 1, then you should change X to 1.
For the value, please set it to 1 to test again.

Please let me know if any update. if the issue still exist, please send the pacp,syslog,config.bin files to me. For how to get them, you can refer to the FAQ:http://support.yealink.com/faq/faqInfo?id=311

NOTE:you should reproduce the whole process, so that you can get useful files to me.

BR
Kevin