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Telephone enters DND mode by itself
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Karlstorbahnhof IT Offline
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Joined: Dec 2014
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Post: #1
Telephone enters DND mode by itself

I have the very strange problem that one of our SIP-T26P telephones (number 28, Firmware automatically (without anyone pushing the DND button) enters the DND state. However the DND icon is not visible on the phone. I can see DND in my asterisk PBX (Asterisk 10) like:

core show hints
-= Registered Asterisk Dial Plan Hints =-
19@localchannels : Custom:busystate19&S State:Idle Watchers 0
28@localchannels : Custom:busystate28&S State:Busy Watchers 0
709@internal : park:709@parkedcalls State:Idle Watchers 0
713@internal : park:713@parkedcalls State:Idle Watchers 0
19@internal : Custom:busystate19&S State:Idle Watchers 0
28@internal : Custom:busystate28&S State:Busy Watchers 2
709@internal-caller-tran: park:709@parkedcalls State:Idle Watchers 0
713@internal-caller-tran: park:713@parkedcalls State:Idle Watchers 0
19@internal-caller-tran: Custom:busystate19&S State:Idle Watchers 0
28@internal-caller-tran: Custom:busystate28&S State:Busy Watchers 0
712@internal : park:712@parkedcalls State:Idle Watchers 0
712@internal-caller-tran: park:712@parkedcalls State:Idle Watchers 0

I have set the DND on/off code to 0000363, this is a number i have to call so that the PBX sets the BLF status for this phone in the other phones (this is requested in the PBX manual). In this case, all BLFs for this phone go to red, but like i said, nobody activated DND mode.
Is there a way to troubleshoot this? I already setup logging with the highest verbosity to a syslog server.


12-10-2014 04:41 PM
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Telephone enters DND mode by itself - Karlstorbahnhof IT - 12-10-2014 04:41 PM

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