T42G and T48G handset audio problems

[Clevelander]

(02-19-2015 05:55 AM)jforbe1 Wrote:  I just purchased a new T48G to test it out as a replacement for all of our existing Aastra 480i phones, and immediately noticed the issue with the handset audio sounding very muffled. I see this has been discussed for some time, and I don't find any solution in the newer 73 firmware mentioned in threads about this topic. I plan to return this phone, and not replace our existing 120 Aastra phones if there is not a solution for it. Any fixes yet?

If i plug the handset into the headset jack, the audio is perfectly fine. Even if I plug in my old Aastra handset the audio is better.

Seems like there should be a fix, or that other people should be complaining about this if not.

I agree. I can't believe it is taking this long to address the issue. They "fixed" the problem with a beta firmware on the T46G, but they haven't put it in an official firmware yet. And, they haven't put the "fix" in any version of firmware (production or beta) for the T48 or T42.

Can anyone from Yealink comment on when you'll be addressing this and why it's taking months to do anything?