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Ability to bypass number pad on T48 screen?
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celito Offline
DevOps Engineer
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Posts: 16
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Post: #1
Ability to bypass number pad on T48 screen?
We have a lot of receptionists that use the T48 since it provides the ability to view all DSS keys on the screen at once (like a sidecar, but even better!). These types of users are simply making or transferring calls all day long using the DSS keys on the screen.

We are constantly receiving comments/complaints about having the ability to bypass the number pad that is displayed on the screen when you initiate a new call, or transfer a call. The reasons for this request are:

1) These users are transferring to DSS keys 99% of the time, so having to press "DSS Key" is an added step.
2) The phone itself has a number pad anyways, so there isn't a need to force display it on the screen.

Ideally this could be configured through a configuration option. What they would like is that when they initiate a new call, or more specifically when they are transferring a call, that it go straight to the "DSS Key" view and not the number pad view.

Is this possible?
(This post was last modified: 06-04-2016 02:22 AM by celito.)
06-04-2016 02:21 AM
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Ability to bypass number pad on T48 screen? - brentn - 06-04-2016 02:21 AM

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