T38G transfer failed

[Barnabas]

Hello Administrator,

Thanks for follow up. So I had a few problems:
1- could not upgrade the firmware through auto-provisioning although the firmware was downloaded by each phone.
2- phones got into a loop of downloading the same files repeatedly
3- Intermittently when transferring an external call it failed and customer lost the call.

I downloaded firmware 38.70.23.9 from UK (we are in US) to a computer at customer's office, then I applied to each phone locally. I mean I logged to a computer remotely (asked customer for their permission although they were almost frustrated) and forced a local firmware upgrade.

This upgrade fixed the first two problems immediately as I could see the results. I'm waiting to hear from the customer if the transfer problem is also resolved.

Regards,
Barnabas