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Call pickup on BLF not working on [resolved]
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temp0001 Offline
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Posts: 16
Joined: Jan 2014
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Post: #5
RE: Call pickup on BLF not working on
Hi Support,

I have tried that, but there are two problems:

1) I don't know what to use. Previously in the v61 firmware, I didn't have to enter anything in the 'Extension' box because it simply worked 'out of the box'.

2) The pickup codes I tried entering into the Extension box of a BLF DSS key (on v72 phones) don't seem to work at all. Putting the actual extension number in the Extension box doesn't work. I still get an "Address incomplete" error.

So my question now is, what Pickup Code did the v61 firmware send when pressing the BLF button whilst the monitored extension is ringing? It seems this was an Automagic feature in v61, but now needs manual configuration in v72, but the way it is achieved in v61 isn't explained.

I can't find any settings in the v61 firmware to copy over to my phone running v72 to get the BLF pickup feature to work.

I also tried enabling Visual Alert for BLF pickup. Whilst this feature does display the other Extension's number and incoming caller ID, the call still can't be picked up.

If there's no way to get this working, I will have to stick with the v61 firmware for now.
02-20-2014 09:07 AM
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RE: Call pickup on BLF not working on - temp0001 - 02-20-2014 09:07 AM

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