T23G and YHS32 Headset Issues

[Klaus_Yealink]

Hi,

For this issue,I have some questions need you help me confirm,as below:

1.how often does this issue occur?do all the headsets have this issue?and which side can not hear the voice?

2.do you mean switch the headset will fix this issue for a few minutes? such as plug the headset of phone A to phone B,it will work well for a few minutes?if yes,please tell me it will work about how much time?

3.did you erver reset the phone? if not,please have a try.

please let me know,thank you.

so,to better fix this issue,Please send the level 6 system log, config.bin file and PCAP traces to support@yealink.com.

About how to get these files, please refer to this FAQ:

http://forum.yealink.com/forum/showthread.php?tid=1319

TKS&BR

klaus