Pickup BLF T38G

[Anna]

Hello,

I configure some memory key as a BLF key.
All works fine exept the pickup.

I configure a group pickup in the a programable key and it works fine.

Info of the phone:

• Firmware Version 38.70.0.221
• Hardware Version 21.4.5.160.64.0.0
  

Config of memory key:
BLF
value: 103 (its the extension)
Account: Account1 (its here is my extensions configured)

Account --> Advanced

Direct Call Pickup Code : *8
Group Call Pickup Code: *8


In the traces I can see that when I press the BLF pickup the phone, the phone adds at front of ext *8
But if I press only the group pickup, no.

This are the traces in both cases:

[2015-12-21 13:43:18] NOTICE[4015][C-00001721]: chan_sip.c:25627 handle_request_invite: Call from '101' to extension '*8102' rejected because extension not found in context 'from-internal'.


[2015-12-21 13:43:23] NOTICE[22686]: features.c:7891 ast_pickup_call: pickup SIP/102-00002b80 attempt by SIP/101-00002b81


Could someone help me?