Yealink Forums
Pickup BLF T38G - Printable Version

+- Yealink Forums (
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Configuration (/forumdisplay.php?fid=24)
+--- Thread: Pickup BLF T38G (/showthread.php?tid=11865)

Pickup BLF T38G - Anna - 12-21-2015 08:34 PM


I configure some memory key as a BLF key.
All works fine exept the pickup.

I configure a group pickup in the a programable key and it works fine.

Info of the phone:
  • Firmware Version
  • Hardware Version

Config of memory key:
value: 103 (its the extension)
Account: Account1 (its here is my extensions configured)

Account --> Advanced

Direct Call Pickup Code : *8
Group Call Pickup Code: *8

In the traces I can see that when I press the BLF pickup the phone, the phone adds at front of ext *8
But if I press only the group pickup, no.

This are the traces in both cases:

[2015-12-21 13:43:18] NOTICE[4015][C-00001721]: chan_sip.c:25627 handle_request_invite: Call from '101' to extension '*8102' rejected because extension not found in context 'from-internal'.

[2015-12-21 13:43:23] NOTICE[22686]: features.c:7891 ast_pickup_call: pickup SIP/102-00002b80 attempt by SIP/101-00002b81

Could someone help me?

RE: Pickup BLF T38G - Karl_Yealink - 12-22-2015 05:12 AM

Suggest that you can add the *8 in the value and test again.

RE: Pickup BLF T38G - Anna - 12-22-2015 04:55 PM

(12-22-2015 05:12 AM)Yealink_Karl Wrote:  Suggest that you can add the *8 in the value and test again.


I can't add anything in value because otherwise the BLF LED is not lit and therefore not working..
I tried adding * 8 in the extension field but neither doesn't work the pickup. It has the same behavior.

Thank you

RE: Pickup BLF T38G - Karl_Yealink - 12-23-2015 05:27 AM

The group pickup need to be supported in server side.
Normally, you need to fill the pickup code in value but not detail number.
You can contact with your server provider to check whether they can support the group pickup.

Sugget that you use the Direct pickup.

RE: Pickup BLF T38G - AerioBrian - 12-30-2015 12:34 AM

You can create a dialplan replace rule via Phone-> Dial Plan-> Replace Rule.

For the DSSkeys, set value as the extension number, and set Extension as "*8"

For Number, set value "*8."
For Replace, set value "*8"
Hit Add, and Save.

This will allow the phone to strip any numbers dialed after the pickup command, thereby sending only the pickup command to the PBX.

Hope this helps!