Call Parking, can we get this fixed please!?!?

[alexgonzalez]

(10-12-2015 01:40 AM)alexgonzalez Wrote:  Hi,
Totally agree, this is big problem and needs resolution, been going on for far too long and training reception desk is very difficult as its not intuitive enough, too many keys strokes.

The call park function, does not announce the parking location the first time you park that caller, it actually announces it to them instead of the phone user? However, if you pickup that parked call and park it again, then it works right. Parks the caller again, announces to user and hangs up the phone. Like it should. Very strange, why doesn't it work from the get go?

Frustrated, installer and user!
Alex

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(10-09-2015 04:00 PM)Yealink_James Wrote:  Hello,

When you press "Call Park" DSSKey phone will do a transfer. Once phone receive a NOTIFY message(carrying 200OK in body header) from server it will go back to idle status thinking the transfer is successful.

There is an provision parameter which can change the behavior:
transfer.hang_up_after_success_trans = 0

If you set the parameter to 0, phone won't go back to idle and can receive RTP packet. But it needs PBX server to send a BYE message to end the call, or phone can't back to idle itself.

Regards,
James

James, where and how can I try to put this provision parameter, I have never gone to code before, just use Elastix and the PHone GUI.
Alex

James, I don't understand why the Call park feature doesn't work the first time, but then works after you try it the second time, and third, etc on the same call. The initial call, when you press the programmed BLF key with call park, why doesn't it do what it is supposed from the beginning. Why would it not work the first time, but then work any proceeding times afterwards if the server was not sending the correct things?

Here is sequence:
>Caller calls in. User answers phone.
>User presses key programmed on BLF key as Call Park.
>Call park puts caller on hold, and announces to the CALLER the parking location? instead of to the user?
>Still same call, pickup the call from the parking location.
>Put the same caller on Call park again, same way by pressing the programmed BLF key as Call Park.
>Now works correctly, puts caller on hold, and announces to the phone user where the call was parked.
>From here on out on this call, you can park and unpark and it works correctly.
>New call comes in, and user answers. starts all over again, you can't park them properly the first time. It does park them, but announces to the caller the parking location again.

Why does it EVER need to announce to the CALLER the parking location. Why after the first time, does it then begin to work correctly?

I need to get this fixed, so that the call park BLF key works correctly from the get go. Is there an email address i can send you this issue directly so you can help me determine if this is a system issue or phone issue. I need help to solve this.

Thanks,
Alex Gonzalez