VP59 Phone stuck on screen VCS Mode unavailable

[complex1]

(04-18-2024 08:03 PM)enasxristis Wrote:  

(04-18-2024 12:49 AM)complex1 Wrote:  

(04-17-2024 05:25 PM)enasxristis Wrote:  Hello to all,
I have 3 phones VP59 that show on screen VCS Mode unavailable, after an firmware update try. I try to login to the webgui but the password is not working (nor the default).

Have anyone experienced that message or know what to do?

Thank you in advance!

Hi,

After a firmware update, the phone needs to be reset to factory default.
Please reset, re-provision and try again.

First of all, thank you for your reply. Since i don't have access to webgui - or even to the screen menu, do you know how this can be accomplished ? The user manual points only to webgui and a google search points to "Press the OK button for 10 sec" - A button that does not exist
Any idea?

Hi,

What happens when you long press (>10 sec) the redial button?
Does the "Reset to factory settings" question now appear on the screen?