Silencing / Rejecting Queue Calls

[asafayan]

When a Yealink phone is a member of a 3CX queue and it RECEIVING a queue call, there is a SILENCE and a REJECT softkey. Unfortunately, they are not doing what I need them to do - which is send the call to VM.

I find literally no Google hits with Yealink 'silence' and Yealink support is beyond terrible. I've opened tickets and not heard back from Yealink support for weeks.

In this particular queue - there is only one staff member and they need the ability to handle customers who walk up to their desk. So ideally - the SILENCE or REJECT button would work to send the inbound queue call to VM.

Has anyone every dealt with this issue?

TIA,

Amir