yealink w53h can't hear caller

[daler86]

Hi!

We use FreePBX in our company. All functions work well. New Yealink w60p equipment purchased. I have configured Base w60p by default, it works well for internal calls. But for external calls, I can't hear caller.

I update the firmware in Equipment, change the audio codec not help

This problem is only from new Yealink devices, other phones work fine.

For example

I install sip phone in windows and use phones ip-address and number work perfectly.

What did I miss?