BLF Light is ON when Unavailable/UNKNOWN

[Daryl_Yealink]

Dear Customer,

This is Daryl from Yealink Support Team, nice to work with you.

1.May I know which PBX you are using? Is it Cisco?

2.I need your help to reproduce this issue and offer me diagnostic files (config.bin / pcap / level-6 syslog) for further troubleshooting. Please refer to below FAQ on how to obtain the files:
http://support.yealink.com/faq/faqInfo?id=707

The specific Operations:
(1)log in the web GUI-> Settings->Configuration-> change the local log level to 6-> Confirm-> press Start
(2) Account->Register-> Change Line Active( used to monitor other phones) to ‘disable’-> Confirm-> Change the Line Active to ‘enable’ ->confirm
(3) Change the status of the monitored account to unavailable or Unknown
(4) Settings->Configuration-> press Stop-> Export All Diagnostic Files-> send to me.


Any queries, please feel free to let me know.

Best Regard,
Daryl