BLF Light is ON when Unavailable/UNKNOWN

BLF Light is ON when Unavailable/UNKNOWN - Printable Version

+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: General topics (/forumdisplay.php?fid=15)
+--- Thread: BLF Light is ON when Unavailable/UNKNOWN (/showthread.php?tid=44482)

BLF Light is ON when Unavailable/UNKNOWN - Celso Annes - 09-28-2020 04:56 PM

Hi,
I have a T21P_E2 (Firmware 52.84.0.10) the BLF Light is ON when Unavailable/UNKNOWN, is it right?
Is the BLF Light should not turn off when Unavailable?

The same occur on VP59.

Code:

finti*CLI> core show hints

    -= Registered Asterisk Dial Plan Hints =-

7065@default        : SIP/7065              State:Unavailable     Presence:not_set         Watchers  0

Code:

finti*CLI> sip show peers

Name/username             Host                                    Dyn Forcerport Comedia    ACL Port     Status      Description                      Realtime

7065/Celso MicroSip       (Unspecified)                            D  Yes        Yes            0        UNKNOWN                                      Cached RT

RE: BLF Light is ON when Unavailable/UNKNOWN - Daryl_Yealink - 09-29-2020 10:40 AM

Dear Customer,

This is Daryl from Yealink Support Team, nice to work with you.

1.May I know which PBX you are using? Is it Cisco?

2.I need your help to reproduce this issue and offer me diagnostic files (config.bin / pcap / level-6 syslog) for further troubleshooting. Please refer to below FAQ on how to obtain the files:
http://support.yealink.com/faq/faqInfo?id=707

The specific Operations:
(1)log in the web GUI-> Settings->Configuration-> change the local log level to 6-> Confirm-> press Start
(2) Account->Register-> Change Line Active( used to monitor other phones) to ‘disable’-> Confirm-> Change the Line Active to ‘enable’ ->confirm
(3) Change the status of the monitored account to unavailable or Unknown
(4) Settings->Configuration-> press Stop-> Export All Diagnostic Files-> send to me.

Any queries, please feel free to let me know.

Best Regard,
Daryl

RE: BLF Light is ON when Unavailable/UNKNOWN - Celso Annes - 09-29-2020 02:20 PM

(09-29-2020 10:40 AM)Daryl_Yealink Wrote: Dear Customer,

This is Daryl from Yealink Support Team, nice to work with you.

1.May I know which PBX you are using? Is it Cisco?

2.I need your help to reproduce this issue and offer me diagnostic files (config.bin / pcap / level-6 syslog) for further troubleshooting. Please refer to below FAQ on how to obtain the files:
http://support.yealink.com/faq/faqInfo?id=707

The specific Operations:
(1)log in the web GUI-> Settings->Configuration-> change the local log level to 6-> Confirm-> press Start
(2) Account->Register-> Change Line Active( used to monitor other phones) to ‘disable’-> Confirm-> Change the Line Active to ‘enable’ ->confirm
(3) Change the status of the monitored account to unavailable or Unknown
(4) Settings->Configuration-> press Stop-> Export All Diagnostic Files-> send to me.

Any queries, please feel free to let me know.

Best Regard,
Daryl

Hi Daryl,
I am using Asterisk 16 on a Debian 9:

Here is the diagnostic files: allconfig.tgz

RE: BLF Light is ON when Unavailable/UNKNOWN - Celso Annes - 10-09-2020 06:03 PM

(09-29-2020 10:40 AM)Daryl_Yealink Wrote: Dear Customer,

This is Daryl from Yealink Support Team, nice to work with you.

1.May I know which PBX you are using? Is it Cisco?

2.I need your help to reproduce this issue and offer me diagnostic files (config.bin / pcap / level-6 syslog) for further troubleshooting. Please refer to below FAQ on how to obtain the files:
http://support.yealink.com/faq/faqInfo?id=707

The specific Operations:
(1)log in the web GUI-> Settings->Configuration-> change the local log level to 6-> Confirm-> press Start
(2) Account->Register-> Change Line Active( used to monitor other phones) to ‘disable’-> Confirm-> Change the Line Active to ‘enable’ ->confirm
(3) Change the status of the monitored account to unavailable or Unknown
(4) Settings->Configuration-> press Stop-> Export All Diagnostic Files-> send to me.

Any queries, please feel free to let me know.

Best Regard,
Daryl

Hi, Did you find something?

RE: BLF Light is ON when Unavailable/UNKNOWN - Daryl_Yealink - 10-14-2020 11:58 AM

Dear Customer,

Since Yealink have left for the days for celebrating our National Day Holiday and Mid-Autumn Festival and I have no access to voicemail or email from Oct.1st to Oct.8th. Thanks for your patience.

I try to download the diagnostic file, but it shows "ERR_CONNECTION_TIMED_OUT",so could you please send it to my email "daryl@yealink.com"?

I will analyze it and feedback to you after I receive it.

Best Regards,
Daryl

RE: BLF Light is ON when Unavailable/UNKNOWN - GNIL - 10-24-2020 11:32 PM

Hi Celso

This is an issue that has been going on for years, but no one at Yealink seems to think it is a problem.
They won't commit to saying it is an issue or why they cannot fix it.
You have more chance (fill in whatever you want) than getting a sensible answer that doesn't involve uploading endless logs to no avail.

Regards

RE: BLF Light is ON when Unavailable/UNKNOWN - Celso Annes - 10-25-2020 01:08 AM

Too bad, because the phone is very good.

I hope they change their mind and understand that the representation of the "terminated" status is different from the way they signal today that is like the extension is online.

RE: BLF Light is ON when Unavailable/UNKNOWN - Celso Annes - 11-23-2020 06:46 PM

(11-22-2020 11:32 PM)Samuelz Wrote: BLF symptoms are similar to mine.
It's okay, but I let my neighbor fix it.
I don't know how he fixed it.
Will try asking

Please, ask if he can explain to us here.
Thanks