[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

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BLF Light is ON when Unavailable/UNKNOWN
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Daryl_Yealink Offline

Posts: 4
Joined: Jul 2020
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Post: #2
RE: BLF Light is ON when Unavailable/UNKNOWN
Dear Customer,

This is Daryl from Yealink Support Team, nice to work with you.

1.May I know which PBX you are using? Is it Cisco?

2.I need your help to reproduce this issue and offer me diagnostic files (config.bin / pcap / level-6 syslog) for further troubleshooting. Please refer to below FAQ on how to obtain the files:

The specific Operations:
(1)log in the web GUI-> Settings->Configuration-> change the local log level to 6-> Confirm-> press Start
(2) Account->Register-> Change Line Active( used to monitor other phones) to ‘disable’-> Confirm-> Change the Line Active to ‘enable’ ->confirm
(3) Change the status of the monitored account to unavailable or Unknown
(4) Settings->Configuration-> press Stop-> Export All Diagnostic Files-> send to me.

Any queries, please feel free to let me know.

Best Regard,
09-29-2020 10:40 AM
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RE: BLF Light is ON when Unavailable/UNKNOWN - Daryl_Yealink - 09-29-2020 10:40 AM

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