T21P E2 retrieve configure to RPS suddenly

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Threaded Mode \| Linear Mode T21P E2 retrieve configure to RPS suddenly
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erictam Offline

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Joined: Mar 2016

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Post: #1

T21P E2 retrieve configure to RPS suddenly

Some of my customers reporting their T21P E2 shows "Enter the last 5 digits of SN(back of phone) suddenly.
I knew that this is the authentication of RPS since 2020 but our customers not capable to reset factory default since I do not release Admin password to them which must input when reset .
Do anyone encountered the same issue ? The firmware of the T21P E2 using is "52.84.0.125" .I suppose the phones will bypass RPS and download configuration via my provision server directly after reboot.

08-31-2020 04:07 AM

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T21P E2 retrieve configure to RPS suddenly - erictam - 08-31-2020 04:07 AM

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