T23G Unable to Obtain IP Address

[xBrito]

(05-20-2020 09:25 AM)complex1 Wrote:  

(05-20-2020 07:55 AM)xBrito Wrote:  I'm trying to set up a VoIP phone in my home office using a T23G. When connecting the phone direct to an ethernet port, it does not progress passed 'Obtaining IP Address' and I am unable to proceed.

I have checked using other ethernet ports but same result. I have confirmed the ports are working correctly, and have also tried a factory reset.

Any advice would be appreciated.

Hi,

Was the factory reset successful?
Have you checked or switched the network cable between the phone and the switch?
Double check that you are using the internet connector and not the PC port on the back of the phone.

Hi
Thanks for your help.

As far as the phone indicates, the factory reset was successful.
The cable is new, but I did check using a cable tester and all good.
I can confirm that the cable is connected to the internet port, and not the PC port. This is also validated by the presented 'Obtain IP address' message, where as if I had connected to the PC port the message 'Network Unavailable; would be displayed.