Mix Attended and Blind Transfer using BLF-Keys

[chrischevy]

(10-31-2016 05:28 PM)info@comfine.de Wrote:  to be more details and clear: it would be great if the phone - for example - would just uses blind transfer if you just press the BLF-Key on a active call, and attended transfer if you press the transfer-softkey before selecting the BLF-destination.

On FreePBX phone system:

Mitel phones behave exactly like this. If the BLF is set to Attended Transfer, using the Transfer key before the BLF makes an Unattended Transfer. It is also true the other way around: If the BLF is set to Unattended Transfer, using the Transfer key before the BLF makes an Attended Transfer.

It would be nice if you could replicate this kind of setup. For now, when DSS keys are set to attended transfer, pressing transfer before the DSS does nothing, I to wait a few seconds then press transfer again for the call to get transfered. This means that there is no way to do an unattended transfer using the DSS, unless you manually type the extension number.

In a real life scenario, trying to make unattended transfers when DSS are set to attended creates 2 entries in the CDR logs, which kinds of screw up the stats. (Button order: press DSS, wait until destination phone rings, press transfer, hangup) This creates an entry in the CDR logs for the DSS press and another entry for the Transfer press.