T42G Recovery Files

[pblosser03]

Yes, I read that article already. It was not much help. The phone was bought refurbished and apparently the password was never cleared. The password is not admin, I have tried it a lot, and it has never worked.

The article you listed mentions to contact the "IT Technicians" who is that? I am the IT person trying to make this phone work on our phone system.
Also it says to set “features.factory_pwd_enable=0” via auto provision or modify the parameter “security.user_password =” There is no explanation as to where those parameters are found and how to change them.

If you could help explain where these parameters are or what I should be doing to reset the password I would much appreciate the help.
Thank you.

(03-02-2018 09:32 AM)Aishion_Yealink Wrote:  

(02-26-2018 03:25 AM)pblosser03 Wrote:  Hi, I would like to get a hold of the T42G recovery files. I received a refurbished T42G and I cannot factory reset it, due to a password restriction. username admin and password admin did not work.

Thanks!

Dear customer,
​
​This is Aishion from Yealink technical team, nice to know you. My pleasure to work for you!
​
About your question, please kindly refer to below FAQ:

http://support.yealink.com/faq/faqInfo?id=433

​Any question, please feel free to contact us.

Best Regards

Aishion