Multiple Accounts 1 Device

[Jensen_Yealink]

(06-05-2017 08:40 PM)Tyler Wrote:  Hey Guys,

Thanks for your help on my previous question. This question is in regards to multiple users to one device (multi-account)

We have a lot of users in our support center and we have enough issues as it is, we are concerned that having the "switch account" button there they will constantly be logged in as the wrong user and causing all sorts of problems with our employee tracking. Is there a way to password protect logging into another account and prompt the password?

Right now I have the programmable key swapping between two extensions which is great and all, but we want it to be every time they switch they have to type in the password. I know there is a roundabout way where they have to go into the account settings on the phone, type admin, etc. then type in the password that way, but that's not convenient especially considering we have freepbx auto-generate our passwords.

Is there a way to prompt the user to type in a password before switching users?

Hi Tyler,

from your describe, we don't support this only via phone side. there are several methods can support this, but they need to support on the server side, that means need to do some change on the server side.
1/ phone local hot desking: this can be the less change on the server side. make the password fixed.
2/ server side hot desking: the phone registered with one public account, dial a special number or access code, then server side response IVR, then type in account and password(this password is set up in advance). after that the phone reboot and the server side push provisioning cfg files to the phone.----done.
after you gonna to leave, it is the similar to Login. then the phone push public account to the phone.
3/ it is like above Jolouis sharing. using XML.
hope this hopes you well.
thank you.