Warranty Service

[James_Yealink]

Hello Ben,

I searched our support mail box but don't find the mail. Can you let me know the mail title and the date you sent?
About your issue, if phone will go back to old setting after reset, there should be a provision setting configured. May I know who set up the phone for you? You can try contacting them.

Hello Duke,

We provide warranty service. Since we are located in China, it's not convenient and costly to manage the warranty directly. So we send addtional units to our local distributors and they will handle warranty service.
So you can contact the vendor who sell phones to you for RMA service. To your issue, we had replied in ticket.

Regards,
James