Dial Plan-RingCentral-AreaCode

[complex1]

(11-09-2024 09:04 PM)jgooding Wrote:  

(11-09-2024 06:07 PM)complex1 Wrote:  

(11-09-2024 03:23 AM)jgooding Wrote:  

(11-08-2024 02:10 AM)complex1 Wrote:  

(11-07-2024 11:13 PM)jgooding Wrote:  Ring Central requires putting the area code in all numbers dialed. I thought I could avoid this with Dial Plans that insert area code before 7 dialed digits. See attached.

But they are not inserting the Area Code. This is my first foray into this area so I would appreciate some help.

Hi,

Row 1 I'm not sure, but row 2 should work.
If you press 1234567, the dial rule prepends 352 and the phone dials 3521234567.
If you enter the number directly, including the area code, can the number be reached?

YES, if I dial the number with the area code, it works. But if I dial the number without the area code, it doesn't enter the area code (and in RingCentral, that means the call does not go through).

Hi,

You are calling the number via account 1 and not accidentally via another account?
(Account 1 is registered with RingCentral?)

Yes, I was using the correct Account. HOWEVER, I found a fix. I deleted all my Dial Now Rules (Replace, Dial Now, etc) and am just using the Area Code Dial Now rule. See attached. It now works!

Hi,

I'm glad to read that you got it fixed.