Replace Base

[keattto]

(06-05-2013 02:32 AM)rfrantik@rfcinc.com Wrote:  We have a site where we recently installed a W52P setup... one base and two handsets.

Everything appeared to be OK the first day or two... but customer complained about phones "falling off registration"... power-off, power-on seemed to bring them back at first... but now we aren't able to get the phones to register with the base.

We can connect to the base and it looks like it is operating normally, but both the handsets now come up and say "REPLACE BASE" on the top line of the LCD.

Base was at firmware 25.20.0.10 and we upgrade to 25.30.0.20. No help.

Anyone have any advice?

The replace base error isn't an error, its the standard message (confusingly) that appears when you try to register handsets to a base and there's already an entry for one. If handsets aren't detecting base and say 'searching for base' or similar language its the reception range. It's poor. Try keeping a handset very close to the base and compare its performance to the other one.

If your not seeing that error, and are genuinely having registration issues try disabling all firewall settings, sip alg, etc use TCP instead of UDP, unique sip ports, accurate DNS to what the network uses.

It'd be a swifter set of troubleshooting for the end user and requires way less diagnostic steps like having server for syslog data available at a client's site.

Gumba