Firmware Update for EHS36

[marble01]

I have the same issue. We only have T42G and T48G phones available. How can we upgrade the firmware on the EHS36?

(05-19-2014 10:19 PM)gobenb Wrote:  Hello,

I ordered a brand new EHS36 that shipped with firmware version 1.16.0.0.

I am trying to use this in conjunction with a Plantronics CS500 and a Yealink 42G. From my research, the solution to the issues I am experiencing are to update the firmware on the EHS36 but it seems as though I cannot do this with the Yealink 42G.

Do I seriously need to purchase a different model phone just to upgrade the firmware on the EHS36? Please tell me there a way to do this with the 42G.

My issues are that the phone does not ring to the headset unless I have the headset on talking mode. If I have the headset on talking mode it rings to the headset but I cannot answer the call using the headset.

Thank you,
Ben