WH63 - voice quality poor, sounds like radio

[Scottie]

(10-10-2022 10:32 PM)oliv Wrote:  

(10-04-2022 01:09 PM)Scottie Wrote:  I have been noticing this happening with headsets out in the field, WH62's or WH66's on either T54's or T53's. They will randomly just get stuttering audio on the headset speaker and or no audio to the phone call.

Strange ! This contradicts OP's observations saying WH62 was immune to this poor audio symptom.

I'm tasked to provide 6 WH62 units to a customer. I can afford one reboot/reset a year.

How frequently does this poor audio "strikes" ?

So just the other day I was out at a customers who had not had their headset connected to the PC since it was deployed and now they wanted to, when I did that I also updated the software of the headset as it was out of date obviously.

Now the customer reports the quality becomes 'poor' randomly and when they switch to the handpiece for the same call no problem.

I will have them disconnect it from the PC's USB to test, before trying to revert back the firmware, if that's possible.

T54W + WH62

Phones firmware remains unchanged after the headset updates being at 96.86.0.18 the version needed prior to the hardware update firmware's as there are no fix's in them.