Intercom and BLF

[remingtonsmith]

I am trying to program the Prefix DSS key as described in http://support.yealink.com/faq/faqInfo?id=95 but it is not working as described. For my service provider (GoToConnect), the intercom Prefix before an extension is just *, not *9, etc. When I program the DSS key type to Prefix with a value of *, it does nothing different than just dialing * on the keypad, which hides all the BLF keys. If there was a way to program a DSS prefix key to press * immediately followed by the More button, this would work perfectly as described. For the life of me, though, I cannot figure out a way to automate the pressing of the More key right after * using Prefix. Please help! My users will tolerate pressing an intercom button before a BLF button to intercom another extension, but they won't remember or tolerate pressing an intercom button and the More button. Thanks!