[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Ring Mute while keeping intercom ring on
Author Message
Problemchild Offline
Junior Member
**

Posts: 6
Joined: Jun 2017
Reputation: 0
Post: #1
Ring Mute while keeping intercom ring on
Hello,

Our company uses a mix of yeahlink phones (T46, T29, T27 & T41). Our service is set up so that the phone rings in the office on a few select extensions prior to automatically getting routed to auto attendant. The reason for this set up is that we prefer to physically answer calls rather than auto attendant. Since we could not locate a setting to only mute the ring while still allowing intercom sound we have had to choose only a few select extensions to ring when a call comes in. After a call has been answered it is then sent to park and an intercom call is initiated to notify the person for whom the call is for.

The solution we are looking for is to have all extension ring on an incoming call so that all office personnel can see the incoming call on the caller ID. to achieve this we need to be able to mute the ringer on select extensions so that they no get disturbed when a call comes in but still be able to get an audible ring when the intercom on their extension is activated.

I noticed when lowering the volume all the way down on the Yeahlink phones both ring and intercom ring are treated the same and therefor both get muted. Is there a way to control the intercom ring separate from the phone ring?
05-04-2018 04:08 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Ring Mute while keeping intercom ring on - Problemchild - 05-04-2018 04:08 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  repeating ring tone - how? wuesten_fuchs 2 451 09-26-2024 05:30 PM
Last Post: wuesten_fuchs
  T46S Phone doesn't ring - straight to VM - Need it to ring cobregon 0 1,481 03-07-2024 03:52 AM
Last Post: cobregon
  Unprovision from Ring Central jseeley 2 2,248 12-28-2023 12:09 AM
Last Post: jseeley
  T48G/T49G on Ring Central? Gordon 2 10,622 12-27-2023 10:38 AM
Last Post: jseeley
  t46u , call waiting, ring sles 1 1,873 11-30-2023 05:29 AM
Last Post: msachs
  T4X no beep on intercom answer jcaruso 2 8,291 04-12-2022 04:46 AM
Last Post: JohnJ
  T46s rings 1time then silent, should ring 5 times Bizfon 2 7,049 02-25-2021 11:22 PM
Last Post: Yisroel_MongoTEL
Wink Intercom and BLF eric@salemcomputer.com 4 10,822 11-04-2020 12:39 AM
Last Post: remingtonsmith
  Intercom tone - make louder? imfloridaguy 7 20,116 09-22-2020 06:54 PM
Last Post: Nraphan
Information Increase intercom tone value support@thearcehouse.com 14 34,798 09-22-2020 06:52 PM
Last Post: Nraphan

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication