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Yealink Forums » IP Phone Series » CP860 » CP860 does not work connected to PC

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CP860 does not work connected to PC
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Travis_Yealink Offline
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Posts: 171
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Post: #9
RE: CP860 does not work connected to PC
(10-25-2017 04:05 PM)msc Wrote:  Windows 7 and 10

Hi Sir,

I am not sure what happened on the device.
Would you plesae try to upgrade the firmware to the newest and then factory reset the phone and try again?
Firmware download link:
http://download.support.yealink.com/down...1.0.10.zip

If the issue still exist, please kindly offer us trace files for further analysis as below:
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data(trace files):
http://support.yealink.com/faq/faqInfo?id=311

Regards,
Yealink_Travis
10-25-2017 09:36 PM
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Messages In This Thread
CP860 does not work connected to PC - msc - 10-06-2017, 01:18 PM
RE: CP860 does not work connected to PC - Travis_Yealink - 10-25-2017 09:36 PM

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