Call Queue not working with the Grandstream UCM6202

[jolouis]

(05-04-2017 05:46 PM)ttran Wrote:  Calling the queue from an internal extension works fine and the phone rings, but not from the outside line. Polycom and Grandstream phones works fine. All other features work fine except the call queue.

Just FYI The grandstream UCs are just embedded asterisk boxes that Grandstream locks down, so if Grandstream doesn't provide any support you might try looking for the issue related to Asterisk in general.

Having said that, what you describe does not make any sense at all, and without knowing your exact configuration it would be impossible to troubleshoot. I would say it sounds more like a general problem with the queue setup... when you says Polycom and GS phones work, have you tried replacing one of them with a Yealink set using the same extension/password? My guess is that it's not the phone that is the problem, but something to do with the extension configuration that you have the Yealink tied to.

From the phone's perspective all it sees are incoming calls; it has no clue whether those calls come from a ring group, a queue, an external # or an internal one... those are all concepts on the PBX side of things. So if you can dial the extension but it's not reachable as a member of the queue, it's a PBX setup issue.