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'Invalid Account' Message
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mcahill Offline
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Post: #1
'Invalid Account' Message
A customer is getting the message Invalid Account when dialling one number in particular. A factory reset seems to fix the issue before it then returns again. All other devices and extensions are able to call that number.

Are there any settings that could be getting accidentally switched on that would cause this to happen?
02-09-2024 08:26 AM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,533
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Post: #2
RE: 'Invalid Account' Message
(02-09-2024 08:26 AM)mcahill Wrote:  A customer is getting the message Invalid Account when dialling one number in particular. A factory reset seems to fix the issue before it then returns again. All other devices and extensions are able to call that number.

Are there any settings that could be getting accidentally switched on that would cause this to happen?

Hi,

If a factory reset can temporarily solve the problem, the problem is not with the phone, but probably with how it is provisioned.
It would be a good idea to check the PBX to see whether the settings for that particular telephone are set correctly.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
02-09-2024 08:16 PM
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nicolas29 Offline
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Post: #3
RE: 'Invalid Account' Message
Receiving an "Invalid Account" message can be frustrating, but it's an opportunity to double-check information or contact support for assistance. Stay patient and proactive in resolving the issue swiftly. Gb Whatsapp Pro Download

Gb Whatsapp Pro Download
(This post was last modified: 03-27-2024 03:29 AM by nicolas29.)
03-17-2024 03:43 PM
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