MP54 - 'Transfer' greyed-out

[MrCoops]

[Yesterday 15:43] Jason Cooper
Hi, Discovered this week that our MP54's are unable to 'transfer' due to the button being greyed-out. Anyone else have this issue?

A quick look on Microsoft Support shows a new 'Teams App' released yesterday, 1449/1.0.94.2024011003 that fixes "The issue of consult transfer icon not being clickable sometimes has been fixed"

Installing 1449/1.0.94.2024011003 hasn't resolved the issue. Reset to factory didn't fix it either.

[mjuliano]

We have ongoing issues with consult/transfer on MP56, was disappointing to hear from our staff that the latest update has not fixed their issues.
The issue being that they can't always successfully transfer a call after consulting, sometimes it cuts off the calls.
How can we push for this to be resolved?

(01-26-2024 09:38 PM)MrCoops Wrote:  [Yesterday 15:43] Jason Cooper
Hi, Discovered this week that our MP54's are unable to 'transfer' due to the button being greyed-out. Anyone else have this issue?

A quick look on Microsoft Support shows a new 'Teams App' released yesterday, 1449/1.0.94.2024011003 that fixes "The issue of consult transfer icon not being clickable sometimes has been fixed"

Installing 1449/1.0.94.2024011003 hasn't resolved the issue. Reset to factory didn't fix it either.

[complex1]

Hi,

I suggest submitting a support ticket to Yealink helpdesk and asking them for assistance.
https://ticket.yealink.com/

[mjuliano]

Have you got anywhere with your issues?