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T58 Handset dead / after update no service
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dmaack Offline
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Posts: 1
Joined: Jan 2024
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Post: #1
T58 Handset dead / after update no service
Hello Smile

i use a tw 58 phone and the handset stopped working.
after contacting yelling support i upgraded the firmware and now the BT handset works again.
unfortunately the phone tells me now "no service".
i did not make any changes.

after looking up the call list i discovered the following:

all working calls were like this

155@192.168.2.1

155= numbr of the phone

192.168.2.1 = IP of phone router



now when i try to call someone it says

ip phone@127.0.0.1 which is localhost?



also after update it automatically changed the screen pin lock to 123 for some reason

can someone point me in the right direction to fix this.

appreciate your help and tips

kind regards
01-23-2024 09:05 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,533
Joined: Jan 2014
Reputation: 45
Post: #2
RE: T58 Handset dead / after update no service
(01-23-2024 09:05 PM)dmaack Wrote:  Hello Smile

i use a tw 58 phone and the handset stopped working.
after contacting yelling support i upgraded the firmware and now the BT handset works again.
unfortunately the phone tells me now "no service".
i did not make any changes.

after looking up the call list i discovered the following:

all working calls were like this

155@192.168.2.1

155= numbr of the phone

192.168.2.1 = IP of phone router



now when i try to call someone it says

ip phone@127.0.0.1 which is localhost?



also after update it automatically changed the screen pin lock to 123 for some reason

can someone point me in the right direction to fix this.

appreciate your help and tips

kind regards

Hi,

A rule of thumb is that after a firmware update the phone should be reset to factory settings to remove previous and old settings.

I therefore suggest resetting the phone, re-provisioning it and test again.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
(This post was last modified: 01-24-2024 12:08 AM by complex1.)
01-24-2024 12:04 AM
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