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W52P not working after change of broadband supplier
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Jasibansel Offline
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Post: #1
W52P not working after change of broadband supplier
Hi,
Complete idiot with technology so please be gentle.
We are a small UK business with a W52P handset which we used for many years with a BT cloud phone system. We changed supplier to Vodafone, got a full fibre line and a superhub but now we cannot make the yealink phone work at all, it just says "No matched line". Vodafone confirm we have an active line, (new number not the old cloud number). They suggested the phone may be tethered to BT and to ask for the RPS to be removed. We have requested that by ticket to Yealink but they say the MAC address isn't on their system. What do we do next? Do we just have to buy a new phone handset? Thansk you to anyone with any wisdom.
01-22-2024 05:42 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,530
Joined: Jan 2014
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Post: #2
RE: W52P not working after change of broadband supplier
(01-22-2024 05:42 PM)Jasibansel Wrote:  They suggested the phone may be tethered to BT and to ask for the RPS to be removed. We have requested that by ticket to Yealink but they say the MAC address isn't on their system.

Hi,

To release the MAC address you must submit a request to BT, not Yealink.
If the MAC address has been released by BT, it is best to reset the base station and have it re-provisioned by Vodafone Provisioning Server (RPS).

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
01-22-2024 07:15 PM
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