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T54W is not Forwarding Calls
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larkspurphone Offline
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Posts: 2
Joined: Jan 2024
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Post: #1
T54W is not Forwarding Calls
Hello,- I have a Yealink SIP-T54W.
I Notice that the CALL FORWARD feature no longer works. It was working fine a few months ago.

Incoming call- the display screen says:
“Forward to : 1234567890”

On the caller side, it sounds like it is ringing, but the number to which it is forwarded to does not ring.

Do I need to do some king of update on the phone?
The current firmware is 96.86.107.7
I wouldn’t know how to update to a newer firmware.

Any suggestions? Thanks- Gary
01-19-2024 05:34 AM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,533
Joined: Jan 2014
Reputation: 45
Post: #2
RE: T54W is not Forwarding Calls
(01-19-2024 05:34 AM)larkspurphone Wrote:  Hello,- I have a Yealink SIP-T54W.
I Notice that the CALL FORWARD feature no longer works. It was working fine a few months ago.

Incoming call- the display screen says:
“Forward to : 1234567890”

On the caller side, it sounds like it is ringing, but the number to which it is forwarded to does not ring.

Do I need to do some king of update on the phone?
The current firmware is 96.86.107.7
I wouldn’t know how to update to a newer firmware.

Any suggestions? Thanks- Gary

Hi Gary,

If the call forwarding feature has been working fine for a few months and now suddenly stops, I recommend restarting the phone by turning it off and on again (power cycle) and trying again.
In my opinion, a firmware update is not necessary.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
01-19-2024 08:25 PM
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larkspurphone Offline
Junior Member
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Posts: 2
Joined: Jan 2024
Reputation: 0
Post: #3
RE: T54W is not Forwarding Calls
(01-19-2024 08:25 PM)complex1 Wrote:  
(01-19-2024 05:34 AM)larkspurphone Wrote:  Hello,- I have a Yealink SIP-T54W.
I Notice that the CALL FORWARD feature no longer works. It was working fine a few months ago.

Incoming call- the display screen says:
“Forward to : 1234567890”

On the caller side, it sounds like it is ringing, but the number to which it is forwarded to does not ring.

Do I need to do some king of update on the phone?
The current firmware is 96.86.107.7
I wouldn’t know how to update to a newer firmware.

Any suggestions? Thanks- Gary

Hi Gary,

If the call forwarding feature has been working fine for a few months and now suddenly stops, I recommend restarting the phone by turning it off and on again (power cycle) and trying again.
In my opinion, a firmware update is not necessary.

Hello complex1- Thanks for your reply. I have tried your suggestion of powering off the phone and powering back on. This did not work. Is their a phone number to call for Yealink Support to speak to a live person?
Thanks, Gary
(This post was last modified: 01-26-2024 02:59 AM by larkspurphone.)
01-26-2024 02:58 AM
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