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+--- Thread: T54W is not Forwarding Calls (/showthread.php?tid=47266)
T54W is not Forwarding Calls - larkspurphone - 01-19-2024 05:34 AM
Hello,- I have a Yealink SIP-T54W.
I Notice that the CALL FORWARD feature no longer works. It was working fine a few months ago.
Incoming call- the display screen says:
“Forward to : 1234567890”
On the caller side, it sounds like it is ringing, but the number to which it is forwarded to does not ring.
Do I need to do some king of update on the phone?
The current firmware is 96.86.107.7
I wouldn’t know how to update to a newer firmware.
Any suggestions? Thanks- Gary
RE: T54W is not Forwarding Calls - complex1 - 01-19-2024 08:25 PM
(01-19-2024 05:34 AM)larkspurphone Wrote: Hello,- I have a Yealink SIP-T54W.
I Notice that the CALL FORWARD feature no longer works. It was working fine a few months ago.
Incoming call- the display screen says:
“Forward to : 1234567890”
On the caller side, it sounds like it is ringing, but the number to which it is forwarded to does not ring.
Do I need to do some king of update on the phone?
The current firmware is 96.86.107.7
I wouldn’t know how to update to a newer firmware.
Any suggestions? Thanks- Gary
Hi Gary,
If the call forwarding feature has been working fine for a few months and now suddenly stops, I recommend restarting the phone by turning it off and on again (power cycle) and trying again.
In my opinion, a firmware update is not necessary.
RE: T54W is not Forwarding Calls - larkspurphone - 01-26-2024 02:58 AM
(01-19-2024 08:25 PM)complex1 Wrote:(01-19-2024 05:34 AM)larkspurphone Wrote: Hello,- I have a Yealink SIP-T54W.
I Notice that the CALL FORWARD feature no longer works. It was working fine a few months ago.
Incoming call- the display screen says:
“Forward to : 1234567890”
On the caller side, it sounds like it is ringing, but the number to which it is forwarded to does not ring.
Do I need to do some king of update on the phone?
The current firmware is 96.86.107.7
I wouldn’t know how to update to a newer firmware.
Any suggestions? Thanks- Gary
Hi Gary,
If the call forwarding feature has been working fine for a few months and now suddenly stops, I recommend restarting the phone by turning it off and on again (power cycle) and trying again.
In my opinion, a firmware update is not necessary.
Hello complex1- Thanks for your reply. I have tried your suggestion of powering off the phone and powering back on. This did not work. Is their a phone number to call for Yealink Support to speak to a live person?
Thanks, Gary