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T5 Series Caller ID to Internal Users
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TSISara Offline
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Posts: 1
Joined: Feb 2021
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Post: #1
T5 Series Caller ID to Internal Users
When any T5 series phones receives an Internal call from any other phone in their business group (does not matter if it is from a T5 Series or T4 Series), it shows the Business Caller ID name associated with the Calling Party Number and not the name of the user. (Example - ABC COMPANY x 100)

We have noticed this is not the case if an internal call is received on a T4 series phone - it will show up correct with the User Name and Ext (Example - John x 100)

Anyone else get this? How do you fix??
05-21-2021 03:51 AM
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testlabuser2015 Offline
Junior Member

Posts: 8
Joined: Dec 2015
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Post: #2
RE: T5 Series Caller ID to Internal Users
If the issue still exist, please kindly reproduce the issue and offer us trace files from one of the T5 phones and one of the T4 phones for further analysis as below:

a. Level 6 syslog
b. PCAP trace
c. Config.bin

You can get the guide from this link to see how to export the issue data:


Thread referenced: http://forum.yealink.com/forum/showthrea...e=threaded
08-08-2021 01:23 AM
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