W60B Handset Intercom

[meeks726]

Hello,

The Intercom feature to "All Handsets" doesn't seem to be working.
All handsets have "Auto Intercom" enabled and as well as the "Auto Pickup."
It seems like everything we try to do an Intercom to "All Handsets," all handsets would light up and beep once, and only ONE handset picks up all the time. The handset that would usually auto-pickup the Intercom is random.

We have tried restarting all handsets as well as the base.
We have 7 total handsets and are running on firmware version 77.83.0.65.

Does anyone know a solution for this?

Thanks

[complex1]

(11-30-2020 09:25 PM)meeks726 Wrote:  Hello,

The Intercom feature to "All Handsets" doesn't seem to be working.
All handsets have "Auto Intercom" enabled and as well as the "Auto Pickup."
It seems like everything we try to do an Intercom to "All Handsets," all handsets would light up and beep once, and only ONE handset picks up all the time. The handset that would usually auto-pickup the Intercom is random.

We have tried restarting all handsets as well as the base.
We have 7 total handsets and are running on firmware version 77.83.0.65.

Does anyone know a solution for this?

Thanks

Hi,

Intercom calls to multiple handsets at once is not possible, as far as I know.

An intercom lets you send voice messages to a single extension with two-way audio. This means the recipient can reply to you directly from their phone or web client. Delivery of intercom messages is instant, so the recipient hears a short beep, directly followed by the message. Intercom can be used to remind colleagues to check an important email or remind them of an upcoming deadline.

Are you not confused with Paging?
Like an intercom, paging also lets you deliver quick voice messages to your colleagues. Unlike an intercom however, paging delivers one-way audio messages to ring groups, meaning you can broadcast to multiple extensions simultaneously, but they cannot automatically reply back. Paging is typically used to make announcements such as fire drills, visitor arrivals or the start time of events.

Hope this will help.

[meeks726]

(12-01-2020 12:03 AM)complex1 Wrote:  

(11-30-2020 09:25 PM)meeks726 Wrote:  Hello,

The Intercom feature to "All Handsets" doesn't seem to be working.
All handsets have "Auto Intercom" enabled and as well as the "Auto Pickup."
It seems like everything we try to do an Intercom to "All Handsets," all handsets would light up and beep once, and only ONE handset picks up all the time. The handset that would usually auto-pickup the Intercom is random.

We have tried restarting all handsets as well as the base.
We have 7 total handsets and are running on firmware version 77.83.0.65.

Does anyone know a solution for this?

Thanks

Hi,

Intercom calls to multiple handsets at once is not possible, as far as I know.

An intercom lets you send voice messages to a single extension with two-way audio. This means the recipient can reply to you directly from their phone or web client. Delivery of intercom messages is instant, so the recipient hears a short beep, directly followed by the message. Intercom can be used to remind colleagues to check an important email or remind them of an upcoming deadline.

Are you not confused with Paging?
Like an intercom, paging also lets you deliver quick voice messages to your colleagues. Unlike an intercom however, paging delivers one-way audio messages to ring groups, meaning you can broadcast to multiple extensions simultaneously, but they cannot automatically reply back. Paging is typically used to make announcements such as fire drills, visitor arrivals or the start time of events.

Hope this will help.

The feature I'm talking about is from the handset, Menu > Features > Intercom > "All Handsets" and it also shows the rest of the handsets connected to the base.

We have two extensions:

Ext. 101 - Two T23G's
Ext. 102 - One T23G and one DECT W60B

Whenever we Intercom from 101 to 102, only the T23G picks up and one of the W60B handset.
What we want is for all the W60B handsets to all automatically pickup and hear the message.

Thank you very much.


EDIT:

An Intercom let's you send two-way audio to multiple handsets (extensions)? We already tested that and know it works. Plus we are doing Paging for the one-way audio which is how it is currently configured.

What we need to know is why the Dect station feature for intercom to "All Handsets" is not working. That would be a Paging feature on the Dect so basically one way audio?

[complex1]

(12-01-2020 02:21 AM)meeks726 Wrote:  The feature I'm talking about is from the handset, Menu > Features > Intercom > "All Handsets" and it also shows the rest of the handsets connected to the base.

We have two extensions:

Ext. 101 - Two T23G's
Ext. 102 - One T23G and one DECT W60B

Whenever we Intercom from 101 to 102, only the T23G picks up and one of the W60B handset.
What we want is for all the W60B handsets to all automatically pickup and hear the message.

Thank you very much.


EDIT:

An Intercom let's you send two-way audio to multiple handsets (extensions)? We already tested that and know it works. Plus we are doing Paging for the one-way audio which is how it is currently configured.

What we need to know is why the Dect station feature for intercom to "All Handsets" is not working. That would be a Paging feature on the Dect so basically one way audio?

Hi,

Do I understand correctly that you have 2 devices using one extension?
Yes?
Please connect one device to one extension and try again.

[meeks726]

(12-02-2020 12:05 AM)complex1 Wrote:  Hi,

Do I understand correctly that you have 2 devices using one extension?
Yes?
Please connect one device to one extension and try again.

This was already configured and got it working. Our issue now is just within the wireless handsets(W56H). For example, Handset #1 does an Intercom to "All Handsets" connected to the same base station. So, this includes Handsets #2 - #7 on the same base station.