Unsuccessful upgrade caused CP960 hangs at Initializing

[NezarH]

Hello,

I have Yealink CP960 which used to work well until I decide to upgrade the firmware (old firmware 73.80.0.50). I have download the latest firmware CP960-73.84.0.25.rom while the upgrade process is taking place I think the Power went off accidentally! (Poe injector cable get lose).

now can't boots up, and it hangs at Initializing screen.
I'm unable to do anything at all. How to reach recovery mode on cp960!? Any ideas Please.

[NezarH]

(04-05-2020 03:24 PM)NezarH Wrote:  Hello,

I have Yealink CP960 which used to work well until I decide to upgrade the firmware (old firmware 73.80.0.50). I have download the latest firmware CP960-73.84.0.25.rom while the upgrade process is taking place I think the Power went off accidentally! (Poe injector cable get lose).

now can't boots up, and it hangs at Initializing screen.
I'm unable to do anything at all. How to reach recovery mode on cp960!? Any ideas Please.

Finally Good News!

Yealink reply to me previous ticket and sent me link contain Recovery mode process on CP960 (plus other model, seems updated version!) the most important they sent me new files CP960.bin and CP960.rfs which were the main reason for the recovery mode to work this time!

it's working now .

the process :

1- prepare formatted usb flash (FAT32)
2-copy the needed files (CP960.bin and CP960.rfs and the CP960.rom) (I have used what yealink tech. sent me) to the flash drive.
3-plug the USB flash drive next to the micro usb
4-switch on the CP960
5-press Home (the circle) when you see "initializing" keep press until you see another screen which will do the recovery automatically ! cant be easier than this .

Thats it .

BIG THANKS TO MongoTEL_Support , and Thank you Yealink Technical Support team.

[bohuslavd]

can you upload this firmware for others?

[NezarH]

(04-17-2020 07:33 AM)bohuslavd Wrote:  can you upload this firmware for others?

Hello ,

I would love too! do you think the admin wont mind that !? I am afraid they will block me! if they wont then I will uploaded !
what do you think?

[Yisroel_MongoTEL]

(04-20-2020 06:21 PM)NezarH Wrote:  

(04-17-2020 07:33 AM)bohuslavd Wrote:  can you upload this firmware for others?

Hello ,

I would love too! do you think the admin wont mind that !? I am afraid they will block me! if they wont then I will uploaded !
what do you think?

They'll not block you (I've uploaded recovery files here in the past...) If something they'll remove them.

[PSS1819]

Hello NezarH,

I have exactly the same issue.
Yealink send me two different zip files for CP960 recovery.
Unfortunately I get the same result with both of them.

Have they also supplied the CP960.rom or have you downloaded and renamed it?

Can you supply the files please?

[bohuslavd]

please upload full zip, what we need for this, i have two devices with same problem, it's comedy..

[PSS1819]

To sum it up.
I tried several rom-files but I could not make the recovery work.

I got two packages of CP960.bin and CP960.rfs

Package 1 is from October 2016
Package 2 is from March 2016

Yealink support told me if the two packages are not working, it is a HW fault.

No, it is not. This perfectly working unit was bricked because there is no warning that you cannot revert to regular SIP firmware once you are on Teams.

Firmware update was done and not interrupted. Phone rebooted and this happend.

As warranty is anyway gone. I opened the phone and found a debug UART for logging.
Unfortunately autoboot cannot be stopped, maybe it is disabled.

Recovery fails because it is not reading the CP960.rom file properly:

Code:

DDR Version 2.04 20150121
In
1A1A1B1B   3
DDR3
1B1B1B1C   F
Bus Width=32 Col=10 Bank=8 Row=15 CS=1 Die Bus-Width=16 Size=1024MB
mach:2
OUT
2.21 1
ChipType = a
SdmmcInit=2 0
BootCapSize=2000
UserCapSize=e90000
FwP*V«k%¹¥Ñõ0 20
StorageInit ok = 254029
theLoader ¶
rk serial


version: 2.5.2.8-T5X (Jun 05 2017,17:44:01)
code   : 60200000 -> 602637D8
bss    : 602637D8 -> 60323584
CPU    : rk3128
I2C:   ready
DRAM   : 1 GiB
holtek:new style with 16+32bits
HWVER :73.0.0.9.0.0.0
rk dma pl330 version: 1.1
storage init OK!
check parameter success
SecureBootEn = 0, SecureBootLock = 0
Unknown ID[0,0],init use default
Net:   rk312x mac

scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
scan key=40
usb_detect start
Enable oth host power
Enable oth host power
1 USB controller selected, name ehci-host
ehci_hcd_init index 0,complete
scanning bus 0 for devices...
hub: disabling port 1
3 USB Device(s) found
scanning usb for storage devices...
1 Storage Device(s) found
## Valid DOS partition found ##
Usb detect,dev:0 part:1
## Valid DOS partition found ##
reading CP960.rom
Saving to disk:
Rom check ok
## Valid DOS partition found ##
Saving to disk:
usb_detect start
usb init already!
## Valid DOS partition found ##
reading CP960.bin
7012816 bytes read in 510 ms (13.1 MiB/s)
## Valid DOS partition found ##
reading CP960.rfs
3687248 bytes read in 247 ms (14.2 MiB/s)
rfs boot from resume, kernel boot from kernel
failed to find part:resume
do resume:rk_load_image_from_tftp
ERROR: [get_entry]: Not a resource image!
Secure Boot state: 0
kernel   @ 0x62000000 (0x01000000)
ramdisk  @ 0x63000000 (0x01000000)
bootrk: do_bootm_linux...

Starting kernel ...

It's the same problem like in this thread:

http://forum.yealink.com/forum/showthread.php?tid=43696

[NezarH]

(04-24-2020 02:39 PM)PSS1819 Wrote:  Hello NezarH,

I have exactly the same issue.
Yealink send me two different zip files for CP960 recovery.
Unfortunately I get the same result with both of them.

Have they also supplied the CP960.rom or have you downloaded and renamed it?

Can you supply the files please?

Hello ,

They sent me CP960.rom and CP960.rfs and CP960.bin pulse 3CDaemon TFTP program which I didn't use! and updated manual on how to do it .. I wil see if I can upload what they sent me ...

---

(04-24-2020 03:44 PM)bohuslavd Wrote:  please upload full zip, what we need for this, i have two devices with same problem, it's comedy..

I tried , I got this message : "The file you attached is too large. The maximum size for that type of file is 1024 kilobytes"

also this"You are currently using 19.68 MB of your allocated attachment usage (Unlimited) [View My Attachments]"

File size :
CP960.bin (6.61MB)
CP960.rfs (3.58MB)

however when I choice attachment , Browse , it showing me "New Attachment(Max 8M):" but didn't allow me add attachment !

what to do!?

[PSS1819]

I guess the system does not allow so big files.
Maybe you can use some filehoster like wetransfer and just post the link?