[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
SCA Issues
Author Message
spheragh Offline
Junior Member

Posts: 1
Joined: Oct 2019
Reputation: 0
Post: #1
SCA Issues
I am having trouble getting all the extensions in my office to be visible on my handset. right now it seems I have their first line as a BLF, then the 2nd & 3rd as SCA however every time their phone rings all 3 lines will ring/light up. same goes for an active call. all 3 lines will show as red.

how can I make it so their lines show as idle, and only are lit up when that one line is in use, and only the 2nd line lights up when an incoming call rolls over onto their second line?

it also appears that if I answered a call from a shared line on my handset, the extension owner can not pick this call back up, nor see that a call is even being held on their line. how can we fix this?
11-04-2019 05:29 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Rick_Yealink Offline
Junior Member

Posts: 16
Joined: Sep 2019
Reputation: 0
Post: #2
RE: SCA Issues
Hi ,
This is Rick from Yealink Support Team .
Could you please replicate this issue and capture the diagnostic files(PCAP trace, level-6 log and config.bin), then send the files to us to locate the problem?
This FAQ is for your reference to get the diagnostic file : http://support.yealink.com/faq/faqInfo?id=314
And if possible , can you provide the on-line account for us to test and reproduct this issue ? Thank you .

Best Regards,
11-12-2019 09:51 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T41P/T48G/T58V IPv6 SIP Issues ReubenFarrelly 22 39,884 08-01-2021 06:14 PM
Last Post: Phil2021
  Intermittent No Audio Issues Timothy 0 1,865 04-29-2019 07:45 AM
Last Post: Timothy
  EXP40 + EHS36 Issues Asanka 1 5,030 12-22-2018 11:36 AM
Last Post: Sarah789
  Solved - T46G - Firmware issues - B-C 1 5,275 10-13-2018 09:33 AM
Last Post: complex1
  Issues with variable substitution on action URLs nickpl 0 2,305 09-20-2018 03:18 PM
Last Post: nickpl
  Issues with Transfer to Remote Phone Book Naum 1 3,554 05-30-2018 09:52 AM
Last Post: Travis_Yealink
  T4xG series having time issues KNERD 4 7,739 04-20-2018 08:51 PM
Last Post: KNERD
  Attended Transfer Issues with T46G Handsets MakoNet 3 8,519 05-04-2017 06:03 AM
Last Post: Kevin_Yealink
  T46 Phone SLOW/HANG issues shansted 29 60,566 04-04-2017 11:21 PM
Last Post: shansted
  T48G bluetooth issues Joseph73 1 4,386 03-13-2017 07:54 AM
Last Post: Karl_Yealink

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication