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Yealink Forums » IP Phone Series » Phone specific topic » T2xP Series » 3CX Phone can't call to Yealink SIP-T21P phone

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3CX Phone can't call to Yealink SIP-T21P phone
Author Message
yorchh Offline
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Posts: 1
Joined: Aug 2015
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Post: #1
3CX Phone can't call to Yealink SIP-T21P phone
Hi there!

I just installed 3CX 12.5 phone system. I have 4 extensions:
100 – Operator registered in a new Yealink SIP-T21P. Firmware on latest version 34.72.0.75.
Codec priority: PCMU | PCMA | G722 | G729.
301 – Jimmy registered in 3CX Phone Windows 8.1, also in 3CX iPhone version.
302 – Yorch registered in 3CX Phone Windows 8.1, also in 3CX iPhone version.
Codec priority: PCMU | PCMA | G722 (there's no G729 option).
303 – Isabel registered in 3CX Phone Windows 7.

Calls between iPhone | Windows work just perfect (any initiator).
Calls initiated from iPhone to Yealink also work fine.
Calls initiated from Yealink to Windows or iPhone work fine.

The only issue is when I try to call from Windows clients (any of 3) to Yealink phone. The phone never rings and call is directed to voicemail after a while. If I pickup the phone I just hear the "ready-to-call tone", so there's no incoming call.

3CX Service Packs/Updates says: up to date (in green, SP1 & 2). Checkboxes are disabled.
Windows clients were provisioned automatically using the email configuration file.
Yealink phone was provisioned automatically using the 66 option in DHCP (plug-and-play option didn't work out-of-the-box).

Logs at Yealink phone just don't register the incoming call.

Logs at 3CX phone system say:

1) Failure from Windows phone:
04-Aug-2015 13:09:59.564 [CM503008]: Call(C:71): Call is terminated
04-Aug-2015 13:09:59.563 Leg L:71.1[Extn:302] is terminated: Cause: CANCEL from 192.168.10.96:49454
04-Aug-2015 13:09:47.641 [CM503025]: Call(C:71): Calling T:Extn:100@[Dev:sip:100@192.168.10.110:5062] for L:71.1[Extn:302]
04-Aug-2015 13:09:47.594 [CM503027]: Call(C:71): From: Extn:302 ("Jorge Ponce de Leon" <sip:302@192.168.10.18:5060>) to T:Extn:100@[Dev:sip:100@192.168.10.110:5062]
04-Aug-2015 13:09:47.594 [CM503004]: Call(C:71): Route 1: from L:71.1[Extn:302] to T:Extn:100@[Dev:sip:100@192.168.10.110:5062]
04-Aug-2015 13:09:47.592 [CM503001]: Call(C:71): Incoming call from Extn:302 to <sip:100@192.168.10.18:5060>


2) Success from iPhone App:
04-Aug-2015 13:11:57.935 Leg L:73.1[Extn:302] is terminated: Cause: BYE from PBX
04-Aug-2015 13:11:57.934 [CM503008]: Call(C:73): Call is terminated
04-Aug-2015 13:11:57.930 Leg L:73.2[Extn:100] is terminated: Cause: BYE from 192.168.10.110:5062
04-Aug-2015 13:11:54.200 [CM503007]: Call(C:73): Extn:100 has joined, contact <sip:100@192.168.10.110:5062>
04-Aug-2015 13:11:54.198 [CM503007]: Call(C:73): Extn:302 has joined, contact <sip:302@192.168.10.103:5077>
04-Aug-2015 13:11:54.196 L:73.2[Extn:100] has joined to L:73.1[Extn:302]
04-Aug-2015 13:11:51.811 [CM503025]: Call(C:73): Calling T:Extn:100@[Dev:sip:100@192.168.10.110:5062] for L:73.1[Extn:302]
04-Aug-2015 13:11:51.763 [CM503027]: Call(C:73): From: Extn:302 ("Jorge Ponce de Leon" <sip:302@192.168.10.18:5060>) to T:Extn:100@[Dev:sip:100@192.168.10.110:5062]
04-Aug-2015 13:11:51.763 [CM503004]: Call(C:73): Route 1: from L:73.1[Extn:302] to T:Extn:100@[Dev:sip:100@192.168.10.110:5062]
04-Aug-2015 13:11:51.761 [CM503001]: Call(C:73): Incoming call from Extn:302 to <sip:100@192.168.10.18:5060>

Hope someone can help me. Thank you in advance!
Update: I've just collected logs on verbose mode.

For an uncompleted call (windows -> yealink):
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
04-ago-2015 13:55:35.518 Currently active calls [none]
04-ago-2015 13:55:18.005 [CM503008]: Call(C:2): Call is terminated
04-ago-2015 13:55:18.005 L:2.2[Extn:100]: Terminating targets, reason: SIP ;cause=200 ;text="Call terminated on user request"
04-ago-2015 13:55:18.005 Blocking refers for the Call(C:2)
04-ago-2015 13:55:18.005 Call(C:2) is terminated
04-ago-2015 13:55:18.005 ~Target=Ext:Ext.100
04-ago-2015 13:55:18.005 ~Route=Dev:sip:100@192.168.10.110:5062
04-ago-2015 13:55:18.005 Reason: SIP ;cause=487 ;text="Request Terminated"
04-ago-2015 13:55:18.005 L:2.1[Extn:302]: Terminating targets, reason: SIP ;cause=487 ;text="Request Terminated"
04-ago-2015 13:55:18.005 Leg L:2.1[Extn:302] is terminated: Cause: CANCEL from 192.168.10.96:49454
04-ago-2015 13:55:18.003 L:2.1[Extn:302] got Terminated Recv Req CANCEL from 192.168.10.96:49454 tid=Pjefb2a3f416e448bd83d11d9d0db055cf Call-ID=b82690c35a3f48a8a54696d16424b945:
CANCEL sip:100@192.168.10.18:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.10.96:49454;rport=49454;branch=z9hG4bKPjefb2a3f416e448bd83d11d9d0db055cf​
Max-Forwards: 70
To: <sip:100@192.168.10.18:5060>
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=1c8fadf23a7c4f50b202ee19abd6ba22
Call-ID: b82690c35a3f48a8a54696d16424b945
CSeq: 15012 CANCEL
User-Agent: 3CXPhone for Windows 12.5.44178.0
Content-Length: 0
04-ago-2015 13:55:18.003 Terminated from "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=1c8fadf23a7c4f50b202ee19abd6ba22 to <sip:100@192.168.10.18:5060>;tag=be57da33; reason: RemoteBye
04-ago-2015 13:55:18.003 L:2.1[Extn:302] Sending: OnSendResp Send 487/INVITE from 0.0.0.0:0 tid=Pjefb2a3f416e448bd83d11d9d0db055cf Call-ID=b82690c35a3f48a8a54696d16424b945:
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 192.168.10.96:49454;rport=49454;branch=z9hG4bKPjefb2a3f416e448bd83d11d9d0db055cf​
To: <sip:100@192.168.10.18:5060>;tag=be57da33
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=1c8fadf23a7c4f50b202ee19abd6ba22
Call-ID: b82690c35a3f48a8a54696d16424b945
CSeq: 15012 INVITE
Content-Length: 0
04-ago-2015 13:55:18.003 SendMsg from <sip:100@192.168.10.18:5060>;tag=be57da33 to "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=1c8fadf23a7c4f50b202ee19abd6ba22
04-ago-2015 13:55:18.003 L:2.1[Extn:302] Sending: OnSendResp Send 200/CANCEL from 0.0.0.0:0 tid=Pjefb2a3f416e448bd83d11d9d0db055cf Call-ID=b82690c35a3f48a8a54696d16424b945:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.10.96:49454;rport=49454;branch=z9hG4bKPjefb2a3f416e448bd83d11d9d0db055cf​
Contact: <sip:100@192.168.10.18:5060>
To: <sip:100@192.168.10.18:5060>;tag=be57da33
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=1c8fadf23a7c4f50b202ee19abd6ba22
Call-ID: b82690c35a3f48a8a54696d16424b945
CSeq: 15012 CANCEL
Content-Length: 0
04-ago-2015 13:55:18.003 SendMsg from <sip:100@192.168.10.18:5060>;tag=be57da33 to "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=1c8fadf23a7c4f50b202ee19abd6ba22
04-ago-2015 13:55:17.271 Settings of Extn:302 has been updated
04-ago-2015 13:55:10.912 [CM503025]: Call(C:2): Calling T:Extn:100@[Dev:sip:100@192.168.10.110:5062] for L:2.1[Extn:302]
04-ago-2015 13:55:10.912 Route to L:2.2[Extn:100] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=5c271f7b6e57a736 Call-ID=Mjc5MTdkNTdmNzRkZTE4YTM4MzAzNWU1MmVlN2ZjMzc.:
INVITE sip:100@192.168.10.110:5062 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-5c271f7b6e57a736-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:302@192.168.10.18:5060>
To: <sip:100@192.168.10.18>
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=a633c23d
Call-ID: Mjc5MTdkNTdmNzRkZTE4YTM4MzAzNWU1MmVlN2ZjMzc.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
Content-Length: 371

v=0
o=3cxPS 284306702336 183341416449 IN IP4 192.168.10.18
s=3cxPS Audio call
b=AS:84
t=0 0
a=X-nat:0
m=audio 42010 RTP/AVP 0 8 9 96
c=IN IP4 192.168.10.96
b=TIAS:64000
b=AS:84
a=rtcp:42011
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:96 telephone-event/8000
a=fmtp:96 0-15
a=sendrecv
m=video 0 RTP/AVP 31
c=IN IP4 127.0.0.1
04-ago-2015 13:55:10.910 Outbound URI is used: sip:100@192.168.10.110:5062
04-ago-2015 13:55:10.910 SLA is globally disabled
04-ago-2015 13:55:10.910 Added leg L:2.2[Extn:100]
04-ago-2015 13:55:10.863 [Flow] Call(C:2): making call from L:2.1[Extn:302] to T:Extn:100@[Dev:sip:100@192.168.10.110:5062]
04-ago-2015 13:55:10.863 [CM503027]: Call(C:2): From: Extn:302 ("Jorge Ponce de Leon" <sip:302@192.168.10.18:5060>) to T:Extn:100@[Dev:sip:100@192.168.10.110:5062]
04-ago-2015 13:55:10.863 [CM503004]: Call(C:2): Route 1: from L:2.1[Extn:302] to T:Extn:100@[Dev:sip:100@192.168.10.110:5062]
04-ago-2015 13:55:10.863 [Flow] Endpoint Extn:100 has no forwarding rule on reason 'All calls'
04-ago-2015 13:55:10.863 [Flow] Call(C:2): has built target endpoint: Extn:100 for call from L:2.1[Extn:302]
04-ago-2015 13:55:10.863 [Flow] Target endpoint for 100 is Extn:100
04-ago-2015 13:55:10.863 [Flow] Building target endpoint to 100 from "Jorge Ponce de Leon" <sip:302@192.168.10.18:5060>
04-ago-2015 13:55:10.863 [CM503010]: Call(C:2): Making route(s) from Extn:302 to <sip:100@192.168.10.18:5060>
04-ago-2015 13:55:10.863 Remote SDP is set for leg L:2.1[Extn:302]
04-ago-2015 13:55:10.863 OnOffer from "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=1c8fadf23a7c4f50b202ee19abd6ba22
04-ago-2015 13:55:10.863 [CM505001]: Endpoint Extn:302: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for Windows 12.5.44178.0] PBX contact:

[sip:302@192.168.10.18:5060]
04-ago-2015 13:55:10.862 Inbound DID: ''; Phonebook Name: ''
04-ago-2015 13:55:10.862 [CM500002]: Call(C:2): Info on incoming INVITE from Extn:302:
Invite-IN Recv Req INVITE from 192.168.10.96:49454 tid=Pjefb2a3f416e448bd83d11d9d0db055cf Call-ID=b82690c35a3f48a8a54696d16424b945:
INVITE sip:100@192.168.10.18:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.10.96:49454;rport=49454;branch=z9hG4bKPjefb2a3f416e448bd83d11d9d0db055cf​
Max-Forwards: 70
Contact: "Jorge Ponce de Leon"<sip:302@192.168.10.96:49454;ob>
To: <sip:100@192.168.10.18:5060>
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=1c8fadf23a7c4f50b202ee19abd6ba22
Call-ID: b82690c35a3f48a8a54696d16424b945
CSeq: 15012 INVITE
Session-Expires: 1800
Min-SE: 90
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Content-Type: application/sdp
Proxy-Authorization: Digest username="302",realm="3CXPhoneSystem",nonce="414d535c0bd19b8e25:c600b28f6d1004d84f749c27a41fdaba",uri="sip:100@192.168.10.18:5060",response="3539b19f8d24ceaf7c3481f8838c9dc2",algorithm=MD5
Supported: replaces, 100rel, timer, norefersub
User-Agent: 3CXPhone for Windows 12.5.44178.0
Content-Length: 354

v=0
o=- 3647685304 3647685304 IN IP4 192.168.10.96
s=pjmedia
b=AS:84
t=0 0
a=X-nat:0
m=audio 42010 RTP/AVP 0 8 9 96
c=IN IP4 192.168.10.96
b=TIAS:64000
b=AS:84
a=rtcp:42011
a=sendrecv
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:96 telephone-event/8000
a=fmtp:96 0-15
m=video 0 RTP/AVP 31
c=IN IP4 127.0.0.1
04-ago-2015 13:55:10.862 [CM503001]: Call(C:2): Incoming call from Extn:302 to <sip:100@192.168.10.18:5060>
04-ago-2015 13:55:10.861 NAT/ALG check:L:2.1[Extn:302] REQUEST 'INVITE' - basic check passed. No information for extended checks
04-ago-2015 13:55:10.860 Outbound URI is used: sip:302@192.168.10.96:49454;ob
04-ago-2015 13:55:10.860 IncomingCall: C:2 from <sip:302@192.168.10.18:5060> to <sip:100@192.168.10.18:5060>
04-ago-2015 13:55:10.860 Added leg L:C:2.1[No endpoint yet]
04-ago-2015 13:55:10.859 UasSession 240 started
04-ago-2015 13:55:10.859 Call from "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=1c8fadf23a7c4f50b202ee19abd6ba22 to <sip:100@192.168.10.18:5060>;tag=be57da33
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

For a success call (iPhone -> yealink):
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
04-ago-2015 13:51:51.518 Currently active calls [none]
04-ago-2015 13:51:42.347 L:1.1[Extn:302]: Terminating targets, reason:
04-ago-2015 13:51:42.346 Leg L:1.1[Extn:302] is terminated: Cause: BYE from PBX
04-ago-2015 13:51:42.346 Terminated from "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=xM8BbgIVTjC.nPnbx-Wkqk.a86X09Q5i to <sip:100@192.168.10.18:5060>;tag=393c5469; reason: LocalBye
04-ago-2015 13:51:42.346 L:1.1[Extn:302] Sending: OnSendReq Send Req BYE from 0.0.0.0:0 tid=4661e5111259f827 Call-ID=LmK-nGscn1mTdNjy-sM.fjYS5Ofu7vWr:
BYE sip:302@192.168.10.103:5077;ob;inst="D94B69" SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-4661e5111259f827-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:100@192.168.10.18:5060>
To: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=xM8BbgIVTjC.nPnbx-Wkqk.a86X09Q5i
From: <sip:100@192.168.10.18:5060>;tag=393c5469
Call-ID: LmK-nGscn1mTdNjy-sM.fjYS5Ofu7vWr
CSeq: 2 BYE
Content-Length: 0
04-ago-2015 13:51:42.346 SendMsg from <sip:100@192.168.10.18:5060>;tag=393c5469 to "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=xM8BbgIVTjC.nPnbx-Wkqk.a86X09Q5i
04-ago-2015 13:51:42.346 [CM503008]: Call(C:1): Call is terminated
04-ago-2015 13:51:42.346 L:1.1[Extn:302]: Terminating targets, reason: SIP ;cause=200 ;text="Call terminated on user request"
04-ago-2015 13:51:42.344 Blocking refers for the Call(C:1)
04-ago-2015 13:51:42.344 Call(C:1) is terminated
04-ago-2015 13:51:42.343 L:1.2[Extn:100]: Terminating targets, reason: SIP ;cause=200 ;text="User hangup"
04-ago-2015 13:51:42.343 Leg L:1.2[Extn:100] is terminated: Cause: BYE from 192.168.10.110:5062
04-ago-2015 13:51:42.335 L:1.2[Extn:100] got Terminated Recv Req BYE from 192.168.10.110:5062 tid=947083111 Call-ID=YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.:
BYE sip:302@192.168.10.18:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.10.110:5062;branch=z9hG4bK947083111
Max-Forwards: 70
Contact: <sip:100@192.168.10.110:5062>
To: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=fa612f0e
From: <sip:100@192.168.10.18>;tag=543810315
Call-ID: YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.
CSeq: 2 BYE
User-Agent: Yealink SIP-T21P 34.72.0.75
Content-Length: 0
04-ago-2015 13:51:42.335 Terminated from <sip:100@192.168.10.18>;tag=543810315 to "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=fa612f0e; reason: RemoteBye
04-ago-2015 13:51:42.334 L:1.2[Extn:100] Sending: OnSendResp Send 200/BYE from 0.0.0.0:0 tid=947083111 Call-ID=YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.10.110:5062;branch=z9hG4bK947083111
Contact: <sip:302@192.168.10.18:5060>
To: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=fa612f0e
From: <sip:100@192.168.10.18>;tag=543810315
Call-ID: YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.
CSeq: 2 BYE
Content-Length: 0
04-ago-2015 13:51:42.334 SendMsg from "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=fa612f0e to <sip:100@192.168.10.18>;tag=543810315
04-ago-2015 13:51:39.597 Session 146 of leg L:1.1[Extn:302] is confirmed
04-ago-2015 13:51:39.597 L:1.1[Extn:302] got Confirmed Recv Req ACK from 192.168.10.103:5077 tid=PjKndHaixdym0L3uOCJfe4WjGzfOAr3zEy Call-ID=LmK-nGscn1mTdNjy-sM.fjYS5Ofu7vWr:
ACK sip:100@192.168.10.18:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.10.103:5077;rport=5077;branch=z9hG4bKPjKndHaixdym0L3uOCJfe4WjGzfOAr3zEy
Max-Forwards: 70
To: <sip:100@192.168.10.18:5060>;tag=393c5469
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=xM8BbgIVTjC.nPnbx-Wkqk.a86X09Q5i
Call-ID: LmK-nGscn1mTdNjy-sM.fjYS5Ofu7vWr
CSeq: 18252 ACK
Content-Length: 0
04-ago-2015 13:51:39.597 ConnCfmd from "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=xM8BbgIVTjC.nPnbx-Wkqk.a86X09Q5i to <sip:100@192.168.10.18:5060>;tag=393c5469
04-ago-2015 13:51:39.465 [CM503007]: Call(C:1): Extn:100 has joined, contact <sip:100@192.168.10.110:5062>
04-ago-2015 13:51:39.464 [CM503007]: Call(C:1): Extn:302 has joined, contact <sip:302@192.168.10.103:5077>
04-ago-2015 13:51:39.464 ~Target=Ext:Ext.100
04-ago-2015 13:51:39.464 Session 146 of leg L:1.1[Extn:302] is connected
04-ago-2015 13:51:39.464 L:1.1[Extn:302] got Connected.UAS Send 200/INVITE from 0.0.0.0:0 tid=Pj6iA52rOlBII.XoRwRcwP-fOrx6ZUuaUp Call-ID=LmK-nGscn1mTdNjy-sM.fjYS5Ofu7vWr:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.10.103:5077;rport=5077;branch=z9hG4bKPj6iA52rOlBII.XoRwRcwP-fOrx6ZUuaUp
Contact: <sip:100@192.168.10.18:5060>
To: <sip:100@192.168.10.18:5060>;tag=393c5469
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=xM8BbgIVTjC.nPnbx-Wkqk.a86X09Q5i
Call-ID: LmK-nGscn1mTdNjy-sM.fjYS5Ofu7vWr
CSeq: 18252 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CXPhoneSystem 12.5.44178.1002 (40218)
Content-Length: 228

v=0
o=3cxPS 490851008512 533230256129 IN IP4 192.168.10.18
s=3cxPS Audio call
c=IN IP4 192.168.10.110
t=0 0
m=audio 11780 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=sendrecv
a=fmtp:101 0-15
a=rtpmap:101 telephone-event/8000
04-ago-2015 13:51:39.464 Connected(UAS) from "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=xM8BbgIVTjC.nPnbx-Wkqk.a86X09Q5i to <sip:100@192.168.10.18:5060>;tag=393c5469
04-ago-2015 13:51:39.464 L:1.1[Extn:302] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=Pj6iA52rOlBII.XoRwRcwP-fOrx6ZUuaUp Call-ID=LmK-nGscn1mTdNjy-sM.fjYS5Ofu7vWr:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.10.103:5077;rport=5077;branch=z9hG4bKPj6iA52rOlBII.XoRwRcwP-fOrx6ZUuaUp
Contact: <sip:100@192.168.10.18:5060>
To: <sip:100@192.168.10.18:5060>;tag=393c5469
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=xM8BbgIVTjC.nPnbx-Wkqk.a86X09Q5i
Call-ID: LmK-nGscn1mTdNjy-sM.fjYS5Ofu7vWr
CSeq: 18252 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
Content-Length: 228

v=0
o=3cxPS 490851008512 533230256129 IN IP4 192.168.10.18
s=3cxPS Audio call
c=IN IP4 192.168.10.110
t=0 0
m=audio 11780 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=sendrecv
a=fmtp:101 0-15
a=rtpmap:101 telephone-event/8000
04-ago-2015 13:51:39.464 SendMsg from <sip:100@192.168.10.18:5060>;tag=393c5469 to "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=xM8BbgIVTjC.nPnbx-Wkqk.a86X09Q5i
04-ago-2015 13:51:39.462 L:1.1[Extn:302]: Terminating targets, reason: SIP ;cause=200 ;text="Call completed elsewhere"
04-ago-2015 13:51:39.462 ~Route=Dev:sip:100@192.168.10.110:5062
04-ago-2015 13:51:39.462 L:1.2[Extn:100] has joined to L:1.1[Extn:302]
04-ago-2015 13:51:39.462 Session 149 of leg L:1.2[Extn:100] is connected
04-ago-2015 13:51:39.462 L:1.2[Extn:100] got Connected.UAC Recv 200/INVITE from 192.168.10.110:5062 tid=25647b2023137c42 Call-ID=YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.10.18:5060;branch=z9hG4bK-d8754z-25647b2023137c42-1---d8754z-;rport
Contact: <sip:100@192.168.10.110:5062>
To: <sip:100@192.168.10.18>;tag=543810315
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=fa612f0e
Call-ID: YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.
CSeq: 1 INVITE
Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE
Content-Type: application/sdp
User-Agent: Yealink SIP-T21P 34.72.0.75
Content-Length: 203

v=0
o=- 20000 20000 IN IP4 192.168.10.110
s=SDP data
c=IN IP4 192.168.10.110
t=0 0
m=audio 11780 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=sendrecv
a=fmtp:101 0-15
a=rtpmap:101 telephone-event/8000
04-ago-2015 13:51:39.462 Connected(UAC) from <sip:100@192.168.10.18>;tag=543810315 to "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=fa612f0e
04-ago-2015 13:51:39.462 Remote SDP is set for leg L:1.2[Extn:100]
04-ago-2015 13:51:39.462 NAT/ALG check:L:1.2[Extn:100] RESPONSE 200 on 'INVITE' - basic check passed. No information for extended checks
04-ago-2015 13:51:39.462 Answer SDP arrived on Leg L:1.2[Extn:100];
OnAnswer Recv 200/INVITE from 192.168.10.110:5062 tid=25647b2023137c42 Call-ID=YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.10.18:5060;branch=z9hG4bK-d8754z-25647b2023137c42-1---d8754z-;rport
Contact: <sip:100@192.168.10.110:5062>
To: <sip:100@192.168.10.18>;tag=543810315
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=fa612f0e
Call-ID: YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.
CSeq: 1 INVITE
Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE
Content-Type: application/sdp
User-Agent: Yealink SIP-T21P 34.72.0.75
Content-Length: 203

v=0
o=- 20000 20000 IN IP4 192.168.10.110
s=SDP data
c=IN IP4 192.168.10.110
t=0 0
m=audio 11780 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=sendrecv
a=fmtp:101 0-15
a=rtpmap:101 telephone-event/8000
04-ago-2015 13:51:39.462 L:1.2[Extn:100] Sending: OnSendReq Send Req ACK from 0.0.0.0:0 tid=18339045a5213741 Call-ID=YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.:
ACK sip:100@192.168.10.110:5062 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-18339045a5213741-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:302@192.168.10.18:5060>
To: <sip:100@192.168.10.18>;tag=543810315
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=fa612f0e
Call-ID: YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.
CSeq: 1 ACK
Content-Length: 0
04-ago-2015 13:51:39.462 SendMsg from "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=fa612f0e to <sip:100@192.168.10.18>;tag=543810315
04-ago-2015 13:51:36.911 L:1.1[Extn:302] Sending: OnSendResp Send 180/INVITE from 0.0.0.0:0 tid=Pj6iA52rOlBII.XoRwRcwP-fOrx6ZUuaUp Call-ID=LmK-nGscn1mTdNjy-sM.fjYS5Ofu7vWr:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 192.168.10.103:5077;rport=5077;branch=z9hG4bKPj6iA52rOlBII.XoRwRcwP-fOrx6ZUuaUp
Contact: <sip:100@192.168.10.18:5060;transport=UDP>
To: <sip:100@192.168.10.18:5060>;tag=393c5469
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=xM8BbgIVTjC.nPnbx-Wkqk.a86X09Q5i
Call-ID: LmK-nGscn1mTdNjy-sM.fjYS5Ofu7vWr
CSeq: 18252 INVITE
Content-Length: 0
04-ago-2015 13:51:36.911 SendMsg from <sip:100@192.168.10.18:5060>;tag=393c5469 to "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=xM8BbgIVTjC.nPnbx-Wkqk.a86X09Q5i
04-ago-2015 13:51:36.910 Provisional response arrived for session 149 of Leg L:1.2[Extn:100]
04-ago-2015 13:51:36.910 L:1.2[Extn:100] got Provisional Recv 180/INVITE from 192.168.10.110:5062 tid=25647b2023137c42 Call-ID=YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 192.168.10.18:5060;branch=z9hG4bK-d8754z-25647b2023137c42-1---d8754z-;rport
Contact: <sip:100@192.168.10.110:5062>
To: <sip:100@192.168.10.18>;tag=543810315
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=fa612f0e
Call-ID: YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.
CSeq: 1 INVITE
Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE
User-Agent: Yealink SIP-T21P 34.72.0.75
Allow-Events: talk, hold, conference, refer, check-sync
Content-Length: 0
04-ago-2015 13:51:36.910 Provisional(180) from <sip:100@192.168.10.18>;tag=543810315 to "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=fa612f0e
04-ago-2015 13:51:36.910 [CM505001]: Endpoint Extn:100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T21P 34.72.0.75] PBX contact:

[sip:100@192.168.10.18:5060]
04-ago-2015 13:51:36.910 [CM503002]: Call(C:1): Alerting Extn:100 by contact <sip:100@192.168.10.110:5062>
04-ago-2015 13:51:36.908 UacSession 149 has formed leg L:1.2[Extn:100]
04-ago-2015 13:51:36.908 Answer from <sip:100@192.168.10.18>;tag=543810315 to "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=fa612f0e
04-ago-2015 13:51:36.030 [CM503025]: Call(C:1): Calling T:Extn:100@[Dev:sip:100@192.168.10.110:5062] for L:1.1[Extn:302]
04-ago-2015 13:51:36.030 Route to L:1.2[Extn:100] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=f15f34120663ef29 Call-ID=YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.:
INVITE sip:100@192.168.10.110:5062 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-f15f34120663ef29-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:302@192.168.10.18:5060>
To: <sip:100@192.168.10.18>
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=fa612f0e
Call-ID: YWM1ODA2Yzk1ODhhNTFkYThmMWFjY2I3MzNlM2FhOGE.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
Content-Length: 408

v=0
o=3cxPS 491907973120 63971524609 IN IP4 192.168.10.18
s=3cxPS Audio call
b=AS:84
t=0 0
a=X-nat:0
m=audio 4020 RTP/AVP 3 0 8 9 102 109 101
c=IN IP4 192.168.10.103
a=rtcp:4021
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/16000
a=rtpmap:102 speex/8000
a=rtpmap:109 iLBC/8000
a=fmtp:109 mode=30
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
04-ago-2015 13:51:36.030 Loading personal phonebook for 100: found 0 entries
04-ago-2015 13:51:36.024 Outbound URI is used: sip:100@192.168.10.110:5062
04-ago-2015 13:51:36.024 SLA is globally disabled
04-ago-2015 13:51:36.024 Added leg L:1.2[Extn:100]
04-ago-2015 13:51:35.975 [Flow] Call(C:1): making call from L:1.1[Extn:302] to T:Extn:100@[Dev:sip:100@192.168.10.110:5062]
04-ago-2015 13:51:35.975 [CM503027]: Call(C:1): From: Extn:302 ("Jorge Ponce de Leon" <sip:302@192.168.10.18:5060>) to T:Extn:100@[Dev:sip:100@192.168.10.110:5062]
04-ago-2015 13:51:35.975 [CM503004]: Call(C:1): Route 1: from L:1.1[Extn:302] to T:Extn:100@[Dev:sip:100@192.168.10.110:5062]
04-ago-2015 13:51:35.975 [Flow] Endpoint Extn:100 has no forwarding rule on reason 'All calls'
04-ago-2015 13:51:35.945 [Flow] Call(C:1): has built target endpoint: Extn:100 for call from L:1.1[Extn:302]
04-ago-2015 13:51:35.945 [Flow] Target endpoint for 100 is Extn:100
04-ago-2015 13:51:35.945 [Flow] Building target endpoint to 100 from "Jorge Ponce de Leon" <sip:302@192.168.10.18:5060>
04-ago-2015 13:51:35.945 [CM503010]: Call(C:1): Making route(s) from Extn:302 to <sip:100@192.168.10.18:5060>
04-ago-2015 13:51:35.945 Remote SDP is set for leg L:1.1[Extn:302]
04-ago-2015 13:51:35.945 OnOffer from "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=xM8BbgIVTjC.nPnbx-Wkqk.a86X09Q5i
04-ago-2015 13:51:35.938 [CM505001]: Endpoint Extn:302: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for iPhone 12.1.11] PBX contact:

[sip:302@192.168.10.18:5060]
04-ago-2015 13:51:35.936 Inbound DID: ''; Phonebook Name: ''
04-ago-2015 13:51:35.936 [CM500002]: Call(C:1): Info on incoming INVITE from Extn:302:
Invite-IN Recv Req INVITE from 192.168.10.103:5077 tid=Pj6iA52rOlBII.XoRwRcwP-fOrx6ZUuaUp Call-ID=LmK-nGscn1mTdNjy-sM.fjYS5Ofu7vWr:
INVITE sip:100@192.168.10.18:5060;transport=UDP SIP/2.0
Via: SIP/2.0/UDP 192.168.10.103:5077;rport=5077;branch=z9hG4bKPj6iA52rOlBII.XoRwRcwP-fOrx6ZUuaUp
Max-Forwards: 70
Route: <sip:192.168.10.18:5060;transport=UDP;lr>
Contact: "Jorge Ponce de Leon"<sip:302@192.168.10.103:5077;ob;inst="D94B69">
To: <sip:100@192.168.10.18:5060>
From: "Jorge Ponce de Leon"<sip:302@192.168.10.18:5060>;tag=xM8BbgIVTjC.nPnbx-Wkqk.a86X09Q5i
Call-ID: LmK-nGscn1mTdNjy-sM.fjYS5Ofu7vWr
CSeq: 18252 INVITE
Session-Expires: 1800
Min-SE: 90
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Content-Type: application/sdp
Proxy-Authorization: Digest username="302",realm="3CXPhoneSystem",nonce="414d535c0bd19ab732:fab68475143709186a79479df5aa5698",uri="sip:100@192.168.10.18:5060;transport=UDP",response="389caf56d9dcb2f5851a2518f6d7ea60",algorithm=MD5
Supported: replaces, 100rel, timer, norefersub
User-Agent: 3CXPhone for iPhone 12.1.11
Content-Length: 393

v=0
o=- 3647703089 3647703089 IN IP4 192.168.10.103
s=pjmedia
b=AS:84
t=0 0
a=X-nat:0
m=audio 4020 RTP/AVP 3 0 8 9 102 109 101
c=IN IP4 192.168.10.103
a=rtcp:4021
a=sendrecv
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/16000
a=rtpmap:102 speex/8000
a=rtpmap:109 iLBC/8000
a=fmtp:109 mode=30
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
04-ago-2015 13:51:35.936 [CM503001]: Call(C:1): Incoming call from Extn:302 to <sip:100@192.168.10.18:5060>
04-ago-2015 13:51:35.935 NAT/ALG check:L:1.1[Extn:302] REQUEST 'INVITE' - basic check passed. No information for extended checks
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


Attached File(s)
.txt  Error-log-4aug15.txt (Size: 24.53 KB / Downloads: 10)
(This post was last modified: 08-06-2015 07:04 AM by yorchh.)
08-06-2015 07:01 AM
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James_Yealink Offline
Administrator
*******

Posts: 1,159
Joined: Aug 2014
Reputation: 8
Post: #2
RE: 3CX Phone can't call to Yealink SIP-T21P phone
Hello,

So you don't see an invite message going to phone?
If yes, it seems more like something in server side needed to be configured. Have you contacted 3CX for this issue?

Regards,
James
08-06-2015 08:23 PM
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